Azerbaijani-Speaking Customer Advisor Onsite
Azerbaijani-Speaking Customer Advisor Onsite
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Job Description
Job Title: AzerbaijaniSpeaking Customer Advisor Onsite (Bulgaria)
Location: Onsite (Sofia Bulgaria)
Industry: Tobacco Industry
Language Requirements: Azerbaijani (native/fluent) & B2 English
About Us:
We are a leading international tobacco company at the forefront of innovation in our industry. Our commitment to quality sustainability and customer satisfaction has allowed us to become a global leader. We are now looking for a dedicated AzerbaijaniSpeaking Customer Advisor to join our team in Bulgaria. This onsite position offers an exciting opportunity to work in a dynamic and rewarding environment where youll play a key role in delivering outstanding customer service for our diverse customer base. Relocation to Sofia is provided for candidates from other cities in Bulgaria.
Position Overview:
As an AzerbaijaniSpeaking Customer Advisor you will be the first point of contact for our Azerbaijanispeaking customers providing them with topnotch assistance. Your responsibilities will include managing inquiries resolving issues offering product information and ensuring customer satisfaction. Prior customer service experience is a plus but we value candidates who are eager to learn and have a strong customerfocused attitude. You will be working onsite in Sofia Bulgaria with the company providing all necessary equipment for you to succeed in your role.
Key Responsibilities:
- Customer Support: Respond to customer inquiries from Azerbaijanispeaking clients via phone email and inperson providing detailed information on products services and policies.
- Issue Resolution: Address customer complaints or concerns efficiently and professionally ensuring a positive experience and quick resolution to issues.
- Product Knowledge: Maintain uptodate knowledge about our products and services to provide accurate information to customers and assist them in making informed decisions.
- Collaboration with Teams: Work closely with other departments such as sales logistics and technical support to ensure seamless service and resolve any customerrelated issues.
- Documentation: Accurately record customer interactions in the companys system ensuring detailed notes are kept for future reference and followup.
- Continuous Improvement: Identify opportunities to improve customer service processes and contribute to ongoing improvements within the customer support department.
- Customer Feedback: Gather and report customer feedback to help improve products and services ensuring customer needs are always met.
Required Qualifications:
- Language Skills: Nativelevel fluency in Azerbaijani and proficiency in English (B2 level or higher) with the ability to communicate clearly and professionally in both languages.
- Experience: Prior experience in customer service is advantageous but not mandatory. We are looking for candidates who are motivated adaptable and customeroriented.
- Communication Skills: Strong verbal and written communication skills with an ability to communicate effectively with customers and internal teams.
- ProblemSolving: Ability to manage and resolve customer issues in a calm and efficient manner ensuring customer satisfaction.
- Technical Skills: Basic knowledge of customer service tools and CRM systems is a plus. Training will be provided as needed.
- Team Player: While the role is customerfacing you will also work closely with colleagues across various departments so the ability to collaborate and contribute to team goals is essential.
- Attention to Detail: Careful attention to detail in handling customer requests updating records and ensuring accurate information is provided.
What We Offer:
- Competitive Salary: We offer a competitive salary that reflects your skills and experience ensuring you are rewarded for your contributions.
- Health and Life Insurance: Comprehensive health and life insurance coverage to ensure you and your family are well taken care of.
- Work Equipment Provided: All necessary equipment including a laptop and headset will be provided to ensure you are set up for success in your role.
- Relocation Support: If you are currently living outside of Sofia we offer relocation assistance to help you move to the capital and begin your onsite work in our office.
- Career Development: We are dedicated to helping our employees grow within the company. You will have access to various training programs and career advancement opportunities.
- WorkLife Balance: We understand the importance of balancing work and personal life and offer a flexible work environment with competitive compensation packages.
- Collaborative Environment: You will be joining a diverse and collaborative team where your contributions will be valued and supported by management.
- Ongoing Training: We offer ongoing training and professional development opportunities to ensure you are continuously improving and advancing in your career.
Who Should Apply:
This role is ideal for individuals who are passionate about customer service enjoy problemsolving and are interested in working in a global innovative company. If you speak Azerbaijani fluently have a positive attitude and are excited about helping customers we encourage you to apply. Whether you have prior customer service experience or are just starting your career we value enthusiasm a strong work ethic and a willingness to grow within the company.
Employment Type
Full Time
