Director of Operations
Director of Operations
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Job Description
Director of OffSite Operations
Our client is a leading industry provider and one of Canadas largest suppliers of services to the healthcare sector. They are currently seeking a Director of OffSite Operations to join their team in Vancouver.
The Director of OffSite Operations will strategically lead and optimize all offsite and customer service operations. Reporting to the General Manager this role will ensure seamless delivery of services to clients by managing a dedicated team of Customer Service Managers offsite employees and external freight/logistics partners.
Responsibilities:
- Provide strategic oversight for Customer Service Managers and offsite employees including leads and supervisors.
- Maintain and direct the performance of the freight/logistics contractor ensuring ontime delivery and service excellence.
- Collaborate with internal stakeholders to resolve operational challenges.
- Build and maintain strong relationships with external health authority contract managers.
- Lead initiatives to deliver seamless offsite services at hospitals and longterm care facilities.
- Monitor and drive continuous improvement in operational performance to achieve business goals.
Skills and Qualifications:
- Extensive experience in supply chain or operations particularly in logistics or labourintensive industries and complex service industries.
- Strong strategic and business acumen with the ability to optimize operations.
- Exceptional leadership and mentoring skills to develop highperforming teams.
- Customerfocused with the ability to anticipate and respond to client needs effectively.
- Logical and resourceful problemsolver who thrives in dynamic environments.
- Highly organized and capable of managing multiple priorities.
- Proven ability to collaborate effectively across teams and foster innovation.
Benefits:
- Competitive salary and bonus package
- Comprehensive employerpaid benefit package
- RRSP matching
- Opportunities for professional development and career advancement in with a progressive established company with international operations
Employment Type
Full Time
