Relocation

Job Advertisement: Relocation Advisor Italian Market

Location: Lisbon Portugal
Job Type: FullTime

About Us:
We are one of the worlds leading online travel companies supporting travelers in researching planning booking and experiencing their trips effortlessly. Together with our global affiliates spanning over 100 locations in 60 countries we provide a wide variety of services to meet the needs of leisure and business travelers alike.

We are now looking for enthusiastic Relocation Advisors for the Italian Market to support our ongoing mission of delivering worldclass customer care.

Responsibilities

As a Relocation Advisor your mission is to assist travelers in having a seamless experience from planning their booking to resolving posttravel issues professionally. Your daily tasks will include:

• Assisting customers in online and telephone bookings of hotels holiday packages and other travelrelated services.
• Managing customer requests regarding payments cancellations changes and complaints.
• Resolving issues related to bookings and managing intravel and posttravel concerns.
• Supporting suppliers particularly hotels and ensuring client satisfaction by resolving issues in a professional manner.

Key Requirements

• Languages: Native or fluent proficiency in Italian and a strong level of English (both written and spoken).
• Strong communication skills to handle customer concerns effectively.
• Adaptive to stress and capable of managing difficult situations.
• Serviceoriented mindset with a proactive approach to problemsolving.
• Comfortable using new computer software and tools.

Training Details

We believe in a strong foundation to ensure your success:

• Duration: 20 working days.
• Content Highlights: Integration into the team software training product training about services and customer management for telephone email and chat support.
• Compensation During Training: Proportionally paid weekly (92.80 gross/week) and daily (18.56 gross/day).
• Contract Signing: Upon successful completion of training you will sign an employment contract (12 months renewable). Premature termination of training will result in no compensation.

Working Conditions

• Schedule: 5 days per week on rotational shifts (including weekends) 8 hours per day plus a 1hour lunch break. Working hours are between 08:00 and 20:00.
• Holidays:
  • Portuguese public holidays apply.
  • If working on a holiday you will receive a compensation day you can use later.
  • During the first year proportional vacation days up to 20 days. By the second year you are entitled to 22 annual vacation days.
• Location: Lisbon office. Convenient transport links via train metro and bus.

Compensation & Benefits

We offer a highly competitive salary and benefits package:

• Base Salary: 1040.66 gross/month.
• Meal Allowance: 7/day via prepaid card (154/month).
• Holiday & Christmas Bonuses: Paid as monthly installments (equal to one months base salary annually).
• Possible monthly gross earnings:
  • 1240.66 (with companyprovided apartment).
  • 1366.55 (without apartment).
• Additional Benefits:
  • Fully furnished companyprovided accommodation (available for 14 months minimum) includes all expenses (electricity internet water etc.) located 2060 minutes from the workplace. Open to applicants living 100 km from Lisbon.
  • Health Insurance from day one of the employment contract.
  • Meal allowance exempt from taxes and usable in restaurants and supermarkets.

Other Details

• Contract Type:
  • Initial employment for 12 months renewable for another 12 months.
  • Eligible for a permanent contract after 2 years of employment.
• Trial Period: Onemonth trial after contract signing where performance attendance and punctuality will be evaluated.

How to Apply:
If youre ready to embark on an exciting career assisting travelers and possess the necessary qualifications send in your application today! Highlight your language skills customer service experience and adaptability in resolving customer concerns.

Help make travel dreams come true and join us in the vibrant and multicultural city of Lisbon!