Repairs Advisor
Repairs Advisor
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Job Description
We are working closely alongside a Local Authority in Lewisham to assist with the appointment of a Repairs Advisor on a 6month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 16.73 21.49 per hour
Summary:
Act as the first point of contact for residents contacting Lewisham via different channels (Telephone and email) to report repair issues to their homes. To provide an effective flexible and comprehensive administrative support service for the Responsive Repairs Service.
Responsibilities:
- To act as first point of contact for residents to receive and resolve calls from internal and external customers including Raising repairs orders; variation requests no access reports requests for additional jobs and provide detailed advice to customer queries.
- To undertake administrative tasks for the Repairs department: supporting the responsive repairs work scheduling and contact centre functions.
- Monitor chaseup and coordinate repair work orders until completed. Prepare progress notes orders and relevant statistics.
- Undertake data entry tasks as required and any other duties commensurate to the role as directed by the repairs management team.
- Upkeep of system data for all responsive repair orders. Capture and resolve errors and manage exceptions as highlighted.
Qualifications:
- Educated to GCSE grade AC standard
Experience
- Experience within a B2C Customer Service or Contact Centre environment
- Experience within a housing service ideally repairs
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1440740
Employment Type
Full Time
