Customer Success Manager
Customer Success Manager
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Job Description
Sourcefuse is looking for a Business Process Analyst or Customer Success Manager who thrives on solving complex challenges and driving realworld results for our enterprise clients. In this role youll partner with customers to map their processes ensure seamless adoption of our technology and lead change management initiatives that unlock transformative value.
This is a critical role in our success offering a unique opportunity to shape the future while working closely with cuttingedge technology and highimpact clients.
Responsibilities:
Conduct value stream mapping to analyze and align customer processes with platform capabilities.
Lead change management initiatives guiding customers through the adoption journey to ensure successful implementation and measurable outcomes.
Collaborate with product and engineering teams to tailor solutions that address specific client needs.
Build strong relationships with stakeholders acting as a trusted advisor and advocate for customer success.
Develop and refine best practices for onboarding process optimization and longterm value delivery
Qualifications:
Experience in business process analysis customer success or related fields preferably in enterprise SaaS or supply chain solutions.
Strong skills in process mapping problemsolving and crossfunctional collaboration.
Excellent communication and relationshipbuilding abilities.
Passion for delivering value and driving change in enterprise environments.
Comfort working in a fastpaced startup setting with a handson teamoriented approach.
What We Offer:
The opportunity to shape the trajectory of an innovative highgrowth startup.
A collaborative and supportive team culture where your ideas matter.
The chance to work with industryleading clients and drive transformative change in their operations.
Employment Type
Full Time
