Account Supervisor
Account Supervisor
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Job Description
ABOUT US:
Fusion92 is building the future of marketing through an unparalleled datadriven approach to solving our clients toughest problems. We call ourselves a Marketing Transformation Partner for clients as through a culture of curiosity fearlessness teamwork and leadership we turn our expertise toward creating new paths forward where our services and technology together unlock unprecedented growth.
We re an independent national enterprise based in Chicago with hubs in Detroit Austin and Denver. Fusion92 is committed to a diverse equitable inclusive workplace that drives a positive impact in our global community.
We are experts across every field and discipline in marketing.
Fusion92 is for those who are obsessed with curiosity and innovation. We unite data scientists media buyers copywriters technologists developers consultants coders UX/UI specialists designers strategists producers operations pros and more to deliver real results and to give answers to the unanswerable.
We launch products we have patented innovations we create awardwinning ideas we transform businesses. We are dreamers and doers and we are ready for you to join us.
Our difference is our people. Thats where you come in.
If youre curious and looking for a integrated team where you can fearlessly collaborate and deliver bestinclass work join us!
The role
The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills and can lead an account and crossfunctional team seamlessly. They provide daytoday leadership of the strategic plan and ensure the end deliverable (strategy/creative/media/dev) achieves the client s and agency s objectives. As the goto business partner the Account Supervisor builds trust with and acts as an advisor to internal and external clients. We are looking for candidates that thrive in a fast paced collaborative and teamminded environment.
This role often operates at a portfolio level taking ownership of both revenue and client satisfaction leading teams to capitalize on significant growth opportunities.
Bringing our core values Curiosity Fearlessness Teamwork and Leadership to life will be critical to the success of this individual.
Location:
Candidates must be located in Illinois Texas Colorado or Michigan. For individuals based in our Michigan and Illinois locations this will be a hybrid role requiring both inoffice and remote work. For candidates in Texas and Colorado this position will be fully remote.
What youll do
- Serve as the daily contact and client advocate between client and agency and acts on client requests (serving as lead role on some projects and support on others)
- Maintain longterm and profitable customer relationships with all levels of client management
- Management of client communications for assigned projects including status reports and conference reports as well as client/project billing invoicing and overall financials
- Preps for and leads client meetings and reviews; ensures presentation is prepared and the appropriate subject matter experts (SMEs) are included to help sellin ideas
- Delivers total project ownership including:
- Act as team leader to ensure integration of agency disciplines (media strategy creative finance etc)
- Develops scopes project briefs change orders by working with the client and internal teams
- Communicating project milestones client feedback and next steps to all relevant crossfunctional team members and clients
- Partner with Project Manager to ensure continuity between client requirements and internal efforts and to help develop and manage timelines pacing of projects and budget
- Establishes client onboarding docs and case studies to inform new team members and our capabilities presentations
- Provides competitive intelligence trends and strategic POVs to the client
- Brings teams together to actively solve current project demands to resolve any internal issues or for proactive ideation
Requirements :
KNOWLEDGE/SKILLS/ATTRIBUTES REQUIRED:
- 46 years of experience in an ad agency managing projects in multiple mediums including digital video social print and largescale website maintenance.
- Bachelors degree preferred ideally in business administration program management project management analytical management or marketing/advertising
- Experience with franchise or multilocation clients is a plus
- At least 5 years of client service or account management experience; Has had client interaction/experience and works to have bestinclass client service; ability to build and maintain strong client relationships
- Familiarity with advertising agency/digital marketing process including strategic development media buying and asset management and production; Knowledge of management of all types of digital deliverables a plus
- Exceptional written and verbal communication skills. Ability to break down complex information into understandable pieces
- Ability to work and collaborate with counterparts (media creative developers) to ensure the team has what is needed in order to deliver accurate work to our clients
- Foundational understanding of our clients business and marketing knowledge
- Proven track record of developing budgets and managing project timelines and resources so all projects are delivered within budget
- Ability to present ideas projects to client without senior account support
- Knowledge of Excel Acrobat Professional Smartsheet Jira
The hiring range for this discipline within our industry is $60000 to $100000. Where an employee is paid within this range will depend on multiple factors including but not limited to location years of experience education internal pay structure and other contributing factors.
Disclaimer: All qualified candidates will receive consideration for employment without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality or sex.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
