Guest Service Specialist Operator Anantara Grand Hotel Krasnapolsky Amsterdam
Guest Service Specialist Operator Anantara Grand Hotel Krasnapolsky Amsterdam
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position you will be handling all incoming calls from guests / team members and external lines and actively sending prearrival and poststay emails to enhance the guest journey. This in combination with handling complaints documenting all incoming guest requests via email or phone and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.
Qualifications :
- Experienced guest service professional;
- No 9 till 5 mentalities flexibility within your schedule;
- Natural drive to connect with people;
- Ability to surprise guests with your special touch;
- Spontaneity flexibility an open attitude and an eye for detail;
- Excellent communication skills and proficiency in the English language Dutch or other foreign languages a plus.
Additional Information :
At Anantara Grand Hotel Krasnapolsky Amsterdam the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international relaxed and yet goaloriented. Next to our great team we offer you great benefits:
- Salary based on scale 4 of the Horeca CLA and your experiences.
- Unique in the hotel industry: an endofyear bonus for every employee equal to minimal 75% of a gross monthly salary.
- Special team member rates in more than 500 hotels within the Minor Hotel Group.
- A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam
- Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.
- An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam
- Our University offers excellent training and (international) development opportunities.
- Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide!
- Management programs to support your way to the top.
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam Send your CV and motivation letter to Susan Vrielink via
Not sure which vacancy appeals to you the most but enthusiastic to start in the hotel Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
