Coordinator People Services 12 Month FTC

Role overview Context

In the Coordinator People Services role youll be responsible for providing a world class service to the UK region. Youll do this by delivering a proactive and customer focused service through providing effective operational support guidance and advice to our managers and employees on a wide variety of People areas including operational effectiveness policy and process.

In this role youll be a vital part of our People Services team ensuring a smooth and positive experience for our employees in the UK. Youll work closely with our Departmental People Partners to provide support and contribute to the efficient operation of our HR processes. As we continue to grow and evolve youll have opportunities to learn and develop your HR skills.

Remit and Responsibilities

Partnership 

• Maintain positive working relationships with regional counterparts People CoEs collaborating with Departmental People Partners.

• Serve as the first point of contact for employees and managers seeking People related assistance. 

• Oversee the Freshservice ticketing system People Service Desk triaging and assigning tickets tracking progress and identifying opportunities to improve the employee experience.

• Answer tier 1 People queries from employees providing high quality advice and guidance across the full remit of HR escalating queries when needed to the correct people pillar SME or Departmental People Partner and recording the response to inform future responses. 

• Providing visa and immigration support for Checkout.com employees. Coordinating with our external immigration vendor and internal stakeholders. 

• Assist with ad hoc audit requests providing timely responses by gathering and organising relevant documentation. 

• Work closely with regional counterparts to ensure seamless delivery of key People Services shared duties. 

• Collaborating with AI tooling to streamline and efficiently handle firstline queries ensuring faster response times and improved customer support.

• Support the Regional People Partner and the UK region with relevant data points including but not limited to; engagement exit people services desk data

• Become a subject matter expert of People tools such as Fresh Service Workday etc.

• Support the Regional People Partner with people related projects. 

Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role.

Qualifications :

The ideal candidate for the role will bring: 

• Bachelors degree in Human Resources Psychology Business or any other related field preferred 

• Demonstrable experience as a People Coordinator in a fastpaced global startup environment ideally in the Tech industry

• Experience with ticketing platforms (e.g. Freshservice) and/or HRIS systems (e.g. Workday) is a plus

• Comfortable working with data using tools like Workday and Google sheets to track key metrics and generate reports to support People processes

• Exhibit a growth mindset always seeking ways to improve processes and effectively communicate ideas and solutions with the team #BetterEveryDay

• Have a #CustomerFirst mindset constantly looking at how we can solve for our customer and create the best experience possible

• Have strong attention to detail ability to prioritize deal with competing demands and execute at pace

• Show resilience adaptability and a willingness to commit to change initiatives   

• A demonstrated ability to practise a high level of confidentiality

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video 
• Our careers page 
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram 

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video
• Our careers page
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram