ITSM SACM Servicenow Administration
ITSM SACM Servicenow Administration
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Job Description
We are looking for a Service Catalogue Management service to be provided with resources with proven experience in IT operations process analysis Business Service Management service discovery with a background in Service Now.
Demonstrate a deep knowledge of IT Operations processes/frameworks and equivalent process improvement methodologies will be requested.
This service provided will by a Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue.
Service Tasks & Key deliverables and Responsibilities:
Responsibility for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners
To Carry out the Product Manager responsibilities for the Service Catalogue Management process
Strategic design of the Enterprise Catalogue and drive toward a single system of engagement.
Coordination and facilitation of discussions and working sessions between Service Catalogue Management and other processes especially asset configuration management and request fulfilment
To ensure up to date service information is available for users that items are retired made live and amended as required.
To complete regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.
To work with internal customers to ensure consistency and accuracy of the Service Catalogue
To work with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development Operations IT Quality teams and product owner groups to obtain and exchange information.
Proactively escalate problems and issues and drive to resolution.
Qualifications :
Professional Skills Abilities and Experience
Essential:
1 3 years experience on Catalogue Management & CMDB modules preferably in Service Now.
Provide experience with other a Service Management or IT Production functions i.e. Change Management Incident Management or Problem Management
Experience in transformation and migration projects within Service Now or any other Service Management Application
Desirable:
Experience configuring and/or Administering ServiceNow
ServiceNow System Administrator Certification
ITIL V3/V4 Foundation Certification
Others
Level of expertise of the service: N2
The service will be provided in English
9h to 18:00 on working days
The service will be provided on a hybrid mode (4 days/month in the Clients office)
Additional Information :
Ofrecemos la oportunidad de asistir junto al equipo de ciberseguridad a conferencias ponencias y charlas en Congresos de Seguridad Informtica como Navaja Negra RootedCON Hackn jornadas CCN STIC etc. al ser patrocinadores de muchos de estos eventos
Ponemos a tu disposicin un amplio catlogo formativo en competencias tecnolgicas y certificaciones de acuerdo con las exigencias de los proyectos y clientes. Formacin en idiomas donde podrs elegir entre 12 opciones. Formacin en habilidades personales dentro del mbito profesional. Uso de otras plataformas adicionales como Udemy y OpenWebinars.
Te ofrecemos una retribucin a la carta pudiendo elegir diferentes productos y modelar t mismo cmo distribuirlos: seguro de salud tickets de comida guardera tarjeta transporte y formacin. Adems damos acceso a ventajas del grupo de empresa: descuentos en diversos productos y servicios.
El contrato ser indefinido con un horario flexible de oficina con posibilidad de teletrabajar para poder conciliar de la mejor forma tu vida personalprofesional. Proporcionamos estabilidad y un excelente ambiente laboral formado por los mejores profesionales en el mbito de la Ciberseguridad.
Ofrecemos una atractiva carrera profesional en funcin de la experiencia y potencial personal dentro de una compaa en continua evolucin y con un slido crecimiento.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
