ITSM SACM Servicenow Administration
ITSM SACM Servicenow Administration
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a Service Catalogue Management service to be provided with resources with proven experience in IT operations process analysis Business Service Management service discovery with a background in Service Now.
Demonstrate a deep knowledge of IT Operations processes/frameworks and equivalent process improvement methodologies will be requested.
This service provided will by a Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue.
Service Tasks & Key deliverables and Responsibilities:
Responsibility for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners
To Carry out the Product Manager responsibilities for the Service Catalogue Management process
Strategic design of the Enterprise Catalogue and drive toward a single system of engagement.
Coordination and facilitation of discussions and working sessions between Service Catalogue Management and other processes especially asset configuration management and request fulfilment
To ensure up to date service information is available for users that items are retired made live and amended as required.
To complete regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.
To work with internal customers to ensure consistency and accuracy of the Service Catalogue
To work with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development Operations IT Quality teams and product owner groups to obtain and exchange information.
Proactively escalate problems and issues and drive to resolution.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
