Customer Relations Officer - Checkout Full-Time IKEA Damansara
Customer Relations Officer - Checkout Full-Time IKEA Damansara
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1 Vacancy
Job Description
- You ensure checkout is effectively equipped at all times throughout the day; ready and available to help customers when needed.
- You have the knowledge confidence and desire to make customer payment easy.
- You know your levels of authorisation to solve payment problems when they occur and recognise when you need to escalate an issue to someone with higher authorisation.
- You pass on the relevant information to deal effectively and efficiently with the customer.
- You offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- You use the till to accurately register products and register payment from customers according to given routines.
- You ensure our store is a safe and secure environment at all times for visitors and colleagues
- Understanding the IKEA Concept global solutions tools and working methods and ensuring using the appropriate manuals from Inter IKEA Systems to help optimise our customers shopping experience.
- Follow cash handling procedures to ensure the security of money handling
- Ensure that customers are guided to the appropriate way of payment and secure proper payments from customers.
Qualifications :
- Ability to use and take personal initiative ability to make decisions.
- Demonstrates a polite and friendly manner facetoface customer service experience.
- Enthusiastic about work and working with others in a team.
- Experience of working in a fastpaced environment.
- Good personal discipline.
- A flexible approach/open to change.
- Good attention to detail.
- Assertive and able to remain calm and controlled when under stressful times.
- Ability to handle several tasks at the same time and computer literate.
- You are able to support on weekends / public holidays.
- You are able to work on shifts.
- Optional customer service experience will be added advantage.
Additional Information :
Important Note:
You are invited to the Life at Home journey with IKEA. Click >>here* to begin your journey. Kindly note that your job application will be processed when you complete the assignment.
*If you cant access the link please go to the original job posting at Smart Recruiter.
Working with us has its rewards
Wherever you work within IKEA Southeast Asia you enjoy a wide range of benefits. Here are just some of them:
IKEA discounts
Coworkers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores from the first day of work.
Flexi benefits
We offer flexi benefits to cater our coworkers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account coworkers can claim against dental optical fitness memberships or classes vaccination or immunisation noninsured outpatient medical expenses health screenings health supplements IKEA purchases health aid & equipment and mental health.
Maternity and paternity leave
We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys and responsible at home.
Gifts
We enjoy special occasions together and give tokens to mark birthdays marriage the arrival of a baby. We reward loyalty through our Long Service Awards/
Work environment
As home furnish experts we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed open atmosphere where we work side by side.
Incentive plan
All coworkers may earn an annual financial reward when we meet our shared business objectives.
Free Parking
All coworkers are given free parking.
Please apply by 12 January 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
