Language Travel Consultant - Dutch team

We are currently looking for a Language Travel Consultant for our Dutch  market based in Barcelona.

LTC responsibilities 

 Achieves sales objectives by:

Identifying customer needs through effective questioning and selecting appropriate

products

Using product knowledge to identify sales opportunities and match right product to

clients requirements

Offering clients the product corresponding to clients needs and expectations

Preparing personalized quotations by email mail over the telephone in face to face

meetings and through the various social medias used by ESL

Maximizing all sales opportunities through customer interaction

Providing clients with assistance on visa requirements travel arrangements and

regulations insurances obligations etc.

Assisting clients throughout all the steps of the sales process until the taking over of

the CC.

Assures quality of service offered to clients corresponds to ESL quality standards by:

Applying ESLs sales processes

Handling daily dispatched workload following ESL deadlines policies

Processing clients following ESL deadlines policies

Offering clients customized consultancy including all information as per ESL policies

Providing clients a professional service that exceeds their expectations

Identifying customer needs through effective questioning and selecting

appropriate products

Followingup clients as per ESL deadlines policies

Processing complete booking information to CC as per ESL internal policies

Maintains and expands customer base by building and maintaining rapport with

customers and identifying new customer opportunities

Maintains professional and technical knowledge by participating in educational

opportunities; reading professional publications; establishing and maintaining

personal networks

Contributes to the implementation of the Marketing actions in the offices area

Assures effective communication with client partners other departments and direct manager

Adheres to all company policies procedures and business ethics codes

Protects organizations value by keeping information confidential

Special projects as assigned

Customer Care responsibilities

Processing bookings

Managing customers files

Assisting customers before during and after their stay

Invoicing courses collecting invoices and ensuring receipt of payment

Dealing with problems and special requests if problem cannot be solved alone referring to the CC Manager

Providing personalised advice to each customer including detailed information regarding every step of the language course

Knowing the products and services offered by ESL perfectly

Being available for the department the CC manager(s) and other employees

Assisting with any special projects or various administrative tasks as assigned

Organising and planning their own work

Qualifications :

Your professional skills:

You must have previous experience in a sales position ideally in a travel agency.

You possess interpersonal and communication skills.

You are able to work in an autonomous and organized manner with a high sense of responsibility.

You are a Dutch speaker (C1/C2) and have a very good level of English (at least level C1) any other language is a bonus.

Your personal skills:

You have a sense of contact and communication.

You are available and flexible with a good team spirit.

You possess a good knowledge of geography.

You have experience and a taste for travelling.

Additional Information :

What we offer you 

• Creative and rewarding work 
• Ticket restaurant 
• Discount on private medical insurance
• Half day off on your birthday
• Unlimited tea & coffee 
• Free breakfast on Mondays Free Fruits on Thursdays! 
• A stimulating and dynamic work environment 
• Free languages courses abroad

Contract:Permanent contract 

Activity rate :100% 

Salary:Gross salary cheque gourmet card bonus

Place of work:Barcelona Spain 

Start date: ASAP

Remote Work :

No

Employment Type :

Fulltime