Deputy Manager - Process Training - Pune - Phursungi - REF56957F
Deputy Manager - Process Training - Pune - Phursungi - REF56957F
Posted on :
03-01-2025
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1 Vacancy
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Job Description
REF56957F Deputy Manager Process training Pune (Insurance/London Market/BPO)
Vertical: Insurance
Role: Individual Contributor
Shift: UK Shift (12:30pm/1:30pm 9:30pm/10:30pm)
Mode of work: 5 days WFO (some hybrid flexibility can be available eventually)
Experience range: 7 years of experience in the Insurance domain in a BPO company
Interview Rounds: 2
Absolute must have
- Experience in dealing with US/UK clients
- Team Management experience
- Excellent communication skills
- Microsoft Excel & PowerPoint proficiency
Good to have
- London Market experience
- Training experience
Job Description
- Plan execute and monitor all training and development initiatives to enhance team performance and operational excellence.
- Adhere to established Training Standard Document governance plans and other prescribed regulations.
- Lead trainingrelated change management and compliance programs for the account.
- Drive content development and instructional design incorporating the latest technologies and practices to maintain a competitive edge.
- Ensure measurable ROI from learning investments and demonstrate the value delivered to the business.
- Enhance training efficiency and effectiveness through the use of training metrics.
- Create and maintain comprehensive training Management Information (MI) and documentation.
- Design develop and deliver London Market product and process training.
- Serve as an ambassador for innovative practices and technologies implementing best practices across the account(s).
- Develop and lead a team of highly skilled trainers to deliver exceptional training experiences.
- Implement and manage a robust update management process ensuring consistency and compliance.
- Provide oneonone coaching and constructive feedback as needed to enhance performance.
- Leverage generative AI and other automated tools to optimise training processes and outcomes.
- Build and maintain effective client relationships addressing actions and requirements as per discussions.
- Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the project
- Reviewing and updating the governance plan as applicable
- Identifying training and development needs within a business through job analysis appraisal schemes and regular consultation with business managers and human resources departments
- Monitoring and reviewing the progress of trainers through oneonone reviews
- Ensuring that statutory training requirements are met (e.g. ISO requirements)
- Evaluating trainers and training & development programs
- Amending and revising programs as necessary in order to adapt to changes occurring in the work environment
Qualifications :
- Graduate
- Preferred Certification CII London Market Certification
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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