Account Manager

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management job planning scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service a positive attitude a sense of urgency clear communications and the utmost professionalism in all interactions.

JOB DUTIES AND RESPONSIBILITIES:
Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality
requirements
Perform order management processes such as communicating job specific information entering job details into order
management software and ensure proper priority is given to each job to meet client expectations
Apply a broad knowledge of packaging prepress to production workflows
Apply understanding of customers business needs to establish solid customer relationships and facilitate problemsolving
Establish and promote excellent customer relations through effective and proactive communication and continuous
monitoring of customer satisfaction
Maintain contact with customers and production to advise them of job progress scheduling concerns and requests for
additional information or materials when required
Provide preproduction services
Generate project estimates and deliver to clients
Generate billing summary at project completion
Provide client support and training for RRD technologies (softproofing and digital asset management)
Use ethical business practices in dealing with customers employees vendors suppliers and the community
Responsible for customer retention and customer loyalty
Facilitates the resolution of productionrelated problems in a timely manner and elevates appropriately when necessary

Qualifications :

Bachelor degree in discipline related to functional work or role with 35 years of relevant work experience OR demonstrated
ability to meet the job requirements through a comparable number of years of applicable work experience.
Demonstrated knowledge of packaging prepress and print specifications for Litho and Flexo print processes
Experience working with different packaging substrate types for Litho and Flexo print processes
Strong project management skills organizational skills and timemanagement skills
Experience with software associated with packaging prepress (Photoshop Illustrator and Esko)
Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal
relationships
Excellent communication skills both written and verbal along with the ability to listen for understanding
Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability
Ability to problem solve analyze potential solutions and use good sound judgment to make decisions
Experience in utilizing Continuous Improvement tools to create and track metrics

Additional Information :

The national pay range for this role is $57700 to $95000/ year.

The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon but not limited to: education skills experience proficiency performance shift and location. In addition to base salary depending on the role the total compensation package may also include participation in a bonus commission or incentive program. RRD offers benefits including medical dental and vision coverage paid time off disability insurance 401(k) with match life insurance and other voluntary supplemental insurance coverages plus tuition assistance maternity leave adoption assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer including disability/veterans