Guest Services Agent
Guest Services Agent
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Job Description
- Providing exceptional customer service by responding to guest requests promptly efficiently and courteously throughout the guest journey
- Being the guests key contact throughout their stay you will conduct checkin checkout luggage assistance phone assistance and provide tourism information
- Promoting and upselling hotel facilities through strong product knowledge
- Maintaining a high level of professionalism and ensuring all procedures are followed
- Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stay
- Maintaining strong attention to detail when handling guest accounts processing payments and reconciling your transactions
Qualifications :
- Be a people person you must be warm friendly and able to make genuine connections with our guests
- Professional interpersonal and communication skills
- Have a passion for hospitality be willing to learn and keen to progress in your career
- Have excellent grooming and pride in presenting yourself well
- Be available to work varied shifts from early mornings to late evenings including weekends
- Confidence & ability to work autonomously and at times unsupervised
- Previous experience in a hotel front office position is advantageous but not essential
Additional Information :
- Hotel and dining discounts worldwide across the Accor network
- Attractive food & beverage discounts inhouse
- Discounted onsite parking
- Uniform dry cleaning
- Central location located close to all major forms of public transport
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun
- Access to Accor training programs and career opportunities using industryleading platforms
- Free 24 Hour access to our Employee Assistance Program
At Mercure Sydney everything we do is from the heart we obsess over making our guests happy we show grit and determination working together to get the job done we celebrate each others uniqueness and always go the extra mile to make someones day.
If this sounds like you apply now and join our friendly team.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
