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1 Vacancy
Your Mission
Your mission is to help English speaking customers have an excellent experience with Wise. This role is a unique opportunity for someone passionate about both social media and providing an exceptional customer experience where youll engage with customers to solve problems and build community on our various social platforms.
Provide worldclass support and community for our customers online across all of our social media platforms (including X Facebook Instagram LinkedIn and YouTube) and understand that making a customer happy is crucially important to our success.
You should be creative friendly and solutionoriented with both customers and colleagues.
Constantly stay uptodate on social media processes and applications and look for new ways to use them to help our customers & team.
Understand the impact and role that customer support can play in new media such as social platforms.
Understand the need to meet expectations rise above them and go that extra mile for customers.
Qualifications :
A Bit About You
Youre experienced. Youre ideally someone who has previous experience providing highvolume customer support online (via social media chat community management etc.) and/or working with public content (public relations journalism publication communications) to be clear this is a customer support position not a content creation role. Were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others. If that sounds like you tell us why youre a great fit!
Youre flexible. Youre willing to work 5 days 40 hours per week and some weekends and holidays. We value adaptability and flexibility to ensure we meet our goals together!
Flexible Scheduling Opportunities:
Candidates must be open to working any of the following shifts as you may be assigned to one or more of these schedules based on business needs:
9:00 AM 5:00 PM
10:00 AM 6:00 PM
11:00 AM 7:00 PM
Youre a master behind the keyboard. Youre an expert typer at least 45 words per minute and you quickly pick up how to navigate and use new software and online tools Knowledge of tools like Khoros Twilio Ninjas Slack or similar that support social customer support would be helpful.
Youre organized. You can multitask youre also punctual reliable and methodical in your approach with a solutionoriented mindset and youve got a sharp attention to detail which makes learning new systems and procedures a breeze.
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fastpaced everchanging environment is where you thrive. There may be times you have multiple tabs open and handle several channels at once.
Youre growthoriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. Furthermore you challenge ideas not people. You see every challenge as a learning opportunity and youre adaptable learning new systems and processes quickly.
Youre a teamplayer. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will.
Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you.
Additional Information :
Please apply by submitting your resume and a cover letter with the follow questions answered:
Why do you want to work for Social Media CS
What do you think you can bring to the team
What are your goals in 612 months
Your first 3 months at Wise will be 100% fully in person at the office. After passing probation the role is Hybrid.
Expected start date for this position is Feb 2025*
*Subject to change
Salary for this position is $24.00 / Hour
RSUs in a rapidly growing company
Health and Dental plan for you and your legal dependents
Life Insurance and Employee Assistance Plan (EAP)
Paid time off: 36 days PTO (holiday paid time off) per year including paid public holidays.
A paid 6week sabbatical leave after four years
Click here to learn more about the benefits that we offer at Wise
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Full-time