Director Enterprise Architecture
Director Enterprise Architecture
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Job Description
ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our presales organization focused on building credibility and trust with the technical leaders in our largest customers by developing crossfunctional strategies and solutions. Our team brings technical expertise realworld experience strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the platform of platforms vision. We act as technical leaders for our customers most complex solutions designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.
While collaborating with customers partners and the wider ServiceNow sales team the right candidate will create and communicate highlevel architectures and strategies that are both written and verbal to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops best practice overviews and educational sessions to existing customers and partners.
What you get to do in this role:
- Lead a team of motivated innovative and collaborative presales Architects as they engage with our customer to find new technology solutions to create value.
- Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
- Work with a wide variety of customers colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
- Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers including IT Transformation Digital Products/Services Platform as a Service Enterprise Service Management and the cocreation of industry specific solutions.
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization seamlessly integrating into their current and future technology landscape
- Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
- Work with architecture development methods modelling approaches and architecture patterns for integration
- Interact at multiple levels within a customer account (Enterprise Architects Domain Architects Directors VPs and CXOs) and maintain these relationships throughout their customer journey.
- Provide thought leadership and collaborate with internal ServiceNow business units
- Identify lead and contribute to the creation of best practices white papers workshops etc
Qualifications :
In order to be successful in this role we need someone who has:
- Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.
- The ability to multiply the effect of a team through situational leadership constant challenge and a teamfirst mindset
- Years of proven success in influencing senior technology leaders to drive change in a presales customer or delivery focused role.
- Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
- Drive for results using outofthebox innovative thinking together with excellent problemsolving skills
- An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right to invest time and energy in the right areas.
- Willingness to jumpin and rollup their sleeves alongside customers colleagues and partners to get things done faster and better.
- A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
- Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF Zachman IT4IT BIAN TMForum etc.
- Excellent understanding of the architectural principles for cloudbased platforms that include SaaS PaaS multitenancy and automation
- Experience and understanding of multiple technical domains application data DevOps AI/ML integration big data mobility analytics etc.
- Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
- Experience presenting architecture concepts designs and goals to technology leaders and partners
We provide competitive compensation generous benefits and a professional atmosphere. This is a very dynamic collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
