Technical Writer
Technical Writer
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Job Description
The role
As our value increases so does our need for extraordinary people. Technical writers at Checkout.com help build the next generation of financial products and online payment solutions through clear consistent and highquality technical documentation.
Youll become part of a dynamic and expanding team of Technical Writers contributing to a diverse range of impactful products. Our team uses technical documentation to constantly advocate for our users success across platforms such as Checkout.com Documentation our Merchant Support site and our API reference.
Youll collaborate closely with team members of varying seniority at the intersection of diverse functions including Design Product User Research and Engineering!
The team
We are more than 35 people across Product Design User Research Technical Writing Content Design and Design Operations.
Hybrid Working Model: All of our offices globally are going 3 times per week onsite (Tuesday Wednesday and Thursday). Weve worked towards enabling teams to work collaboratively in the same space at the same time that we build globally and for scale. During your days at the office we offer amazing snacks breakfast and lunch options in all of our locations.
The first 6 months
Month 1 youre familiar with the Checkout.com style guide content patterns and tone of voice and can see how and when to apply them. Youre familiar with our tooling and main documentation repository structures and are comfortable fixing minor issues across documentation pages. Youve met the team and your core partners designers engineers researchers and product managers. Youre developing an understanding of our product family and our competitive environment.
Month 2 youre familiar with the API reference repository structure and can comfortably make changes to the API reference. You are familiar with our Zendesk implementation and are comfortable making minor Support article edits. Youre also regularly picking up new work from our teams backlog and have begun tackling more complex projects scoped by other members of the team. Youre starting to identify areas for content improvement in your space.
Months 3 and 4 Youre comfortable with the team processes and our ways of working. Youre independently documenting new features. Youre also regularly reviewing contributions to the documentation from other writers and other internal contributors. Youre defining technical documentation strategies and owning future work for smaller projects. Youre regularly participating in and contributing to technical content reviews. You are proactively identifying Support article opportunities and are regularly contributing articles to the Support site.
Month 5 youre noticeably more comfortable discussing Checkout.coms products and advocating for our users. You understand how our products relate to each other. Youre identifying areas of improvement for ways of working in the team and can articulate priorities and tradeoffs. You have taken ownership of all the content types in your Product area and are delivering outcomes that uplift the overall Checkout.com experience
Month 6 youre fully integrated into the team and are seen as articulate and knowledgeable in your discipline. You have a solid understanding of Checkout.com as a company its products and how they interact. You can define a technical documentation strategy for larger projects. You are able to mentor and assist more junior team members.
Qualifications :
About you
With your knowledge and skills you excel at creating concise and wellwritten technical product documentation merchantfacing support articles and API references. Youre a confident and empathetic editor preferably with experience in a SoftwareasaService (SaaS) business.
Youre passionate about technology and the role that wellwritten documentation plays in facilitating successful product integrations! Youre no stranger to Agile workflows and you have a keen understanding of the DocsasCode process with confidence in GitHub and the use of at least one static site generator. Youre also familiar with the OpenAPI (OAS) specification and its application in technical documentation development.
You have experience producing clear humancentered documentation in American English
You are experienced in using and documenting APIs and complex software
You have handson experience with different technologies in the discipline (Docsascode GitHub Jira and ZenDesk)
You put users at the heart of your work and understand the value of technical documentation and support content in the user journey
Comfortable writing for different stages of the user journey adjusting your approach and voice and tone to meet the user where they are in their journey
You enjoy championing the success of users with content
You are a thoughtful and confident reviewer who values your fellow writers perspectives and can clearly articulate your own
Proficient with using and documenting APIs effectively
You navigate uncertainty with grace openness and a willingness to learn
You love learning youre not the finished package but you have ideas on how to get there
Wed like to see
Experience in online payments or a SoftwareasaService (SaaS) business space online payments space B2B and/or a B2C ecosystem
Experience in defining technical documentation strategies across small to mediumsized projects
Experience planning documentation journeys that span different content types (User Documentation API Reference and Support site articles)
Knowledge of the OpenAPI (OAS) specification
Ability to read code in at least one programming language
Experience in using analytics and user research to inform your decisions
Experience promoting the writing process and techniques with nonwriters
Ability to iterate and improve as swiftly as possible
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
Additional Information :
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
Take a peek inside life at Checkout.com via
- Our Culture video
- Our careers page
- Our LinkedIn Life pages bit.ly/3OaoN1U
- Our Instagram
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
