Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints ensuring guest satisfaction.
- Maintain complete knowledge at all times of:
- all hotel features/services hours of operation.
- all room types numbers layout decor appointments and location.
- all room rates special packages and promotions.
- daily house count and expected arrivals/departures.
- scheduled daily group activities.
- Loyalty program details
- Build guest loyalty through personalized service
- Process all guest registrations and checkouts.
- Communicate services and amenities of the hotel to guests.
- Coordinate all guest room billing.
- Respond to all guest requests.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Generate print and distribute daily and weekly reports.
- Settle guest accounts and adhere to all cashiering procedures.
- Assist other front office departments as needed.
Qualifications :
- High school graduate or equivalent vocational training certificate.
- Previous experience as Front Desk Agent in hospitality an asset.
- Previous guest relations and cashiering experience an asset.
- Computer literate in Microsoft window Applications.
- Knowledge of Opera Property Management system
- Fluency in English both verbal and nonverbal.
- Ability to:
- perform job functions with attention to detail speed and accuracy.
- prioritize and organize.
- be a clear thinker remaining calm and resolving problems using good judgement.
- understand guests needs.
- work cohesively with coworkers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
Additional Information :
Whats in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
- Career development opportunities with national and international promotion opportunities
- Eligible performance based bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
