Senior NOC Engineer
Senior NOC Engineer
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Job Description
Were looking for passionate engineers who love Linux who are intimately familiar with fundamentals of OS and able to automate the iterative task with optimized scripts. Were looking for highly motivated and talented engineers who are passionate about engineering velocity and automation. The complexity of our application traffic continues to increase as we scale out our microservices architecture to meet our subscriber demand. Our goal is to ensure that we successfully deliver high availability and application traffic across the cloud infrastructure
Responsibilities
Managing and Monitoring our production systems serving as a primary point responsible for the overall health performance and capacity of our internetfacing systems.
Ability to perform root cause analysis on various serviceimpacting events Well organized with the ability to multitask and prioritize work.
Must be able to work on a 24/7 shift Implement and support compliance with Freshworks compliance and information security processes.
Troubleshoot and resolve issues escalated by customers and Internal systems.
Review Application & Infra monitoring changes Work with other team leads to develop
SOP documents. Qualifications Strong understanding of DNS DHCP NTP SMTP TCP/IP SSH HTTPS TLS IPSec concepts of VPN and other internet protocols
Experience in Application and Database level Monitoring and Troubleshooting (like Apache Tomcat and MySQL)
Experience in Monitoring tools like Nagios New Relic and Splunk Scripting experience is a must (Shell/Python/Perl/Ruby.. etc.
At least 4 years of Linux/Unix administration
Strong understanding of Networking Concepts Experience in Application and infrastructure Monitoring (Nagios New Relic Datadog Splunk Sumologic etc)
Experience with AWS or other cloud offerings Understanding of Web fundamentals
(HTML JavaScript CSS Server Side Programming and Database)
Qualifications :
Linux/Unix Administration System Monitoring & Troubleshooting Cloud Platforms Scripting skills Network Protocols & Internet Fundamentals Compliance & Security Availability & Shift Readiness
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
