Customer Support Representative Sports Enthusiast
Customer Support Representative Sports Enthusiast
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Job Description
Location: Hybrid in Athens or Remote within Greece
Salary:
- Hybrid: 1300 EUR gross/month
- Remote: 1200 EUR gross/month
- Performance Bonus: Up to 15% annually
- Anniversary Bonus: 500 EUR gross after 1 year
Additional Benefits:
- Meal Allowance:
- 3 EUR/day for the first year increasing to 6 EUR/day after 12 months
- Delivered via a convenient meal voucher card
- Health Insurance: Comprehensive private health insurance
- Wellness Perks:
- Access to an onsite gym and wellness activities
- Rooftop cinema with breathtaking Acropolis views
About the Role
Join our team as a Customer Support Representative where your passion for sports and excellent customer service skills will shine! You will be at the forefront of engaging with customers via calls chats messages and emails ensuring their satisfaction and resolving their queries effectively.
Your Responsibilities:
- Respond promptly and professionally to incoming customer interactions (calls chats messages emails).
- Identify and assess customer needs to provide tailored solutions and build strong sustainable relationships.
- Deliver accurate valid and complete information using the right tools and methods.
- Meet personal and team performance targets including case handling quotas.
- Maintain detailed records of customer interactions and process accounts/documentation efficiently.
- Follow established communication guidelines and company policies to ensure exceptional service delivery.
What Were Looking For:
- A sports enthusiast (cycling passion is a major plus!).
- Exceptional verbal and written communication skills in support language and English.
- Strong active listening skills adaptability and a customerfocused approach.
- Proven ability to manage and resolve customer issues effectively.
- Flexibility to adapt to different client personalities and deliver tailored support.
Work Schedule:
- Monday to Friday: 09:00 20:00
Why Join Us
At our company we believe in blending passion with professionalism. With unique perks like a rooftop cinema overlooking the Acropolis and access to an onsite gym we offer a workplace where you can thrive. Plus our hybrid and remote work models provide flexibility to suit your lifestyle.
Selection Process:
- Application Submission
- Application Validation
- Initial Call
- Online Assessments
- First Interview
- Client Interview (if required)
- Job Offer
- Onboarding & Start!
Who Can Apply
To be eligible applicants must have one of the following:
- EU ID
- Refugee certificate from Ukraine (issued after March 2022)
- Residence card
Note: Relocation support is not provided. International candidates must be willing to relocate at their own expense.
Application Deadlines:
Apply by 10 January 2025 31 January 2025 or 14 February 2025 to be considered.
Ready to combine your passion for sports with a fulfilling career in customer support Apply now and lets make a difference together!
Employment Type
Full Time
