Logistics Support Specialist

We are hiring for the future and Ingrams Logistics department provides an opportunity for indepth training and skills development with exposure to a range of professional areas. Our Logistics Specialist supports their team and their success depends on group collaboration and crossdepartmental communication.

Ingram Barge Company the leading carrier on Americas inland waterways is seeking a Logistics Support Specialist in our Nashville TN office. Our ideal candidate is a highly motivated individual who has superior organizational interpersonal and problemsolving skills. At the core of the companys operations this position will positively impact the financial position of the company by performing revenue generating activities and applying general accounting principles.

What youll be doing:

• Maintaining a high level of knowledge and expertise to efficiently handle complex billing logistics and system discrepancies while problem solving with internal and external customers (Accounting Credit Sales Logistics etc.)
• Communicating directly with internal and external customers regularly to problem solve using principles of (Accounting Credit Sales and Logistics) to ensure billing discrepancies are accurately and thoroughly investigated before issuing corrections
• Updating demurrage billing spreadsheets for all customers monthly or quarterly including running reports manually calculating totals and balances from reports communicating with internal and external customers and working with accounting to ensure demurrage billing is accurate
• Preparing monthend demurrage accrual report for accounting also keeping track of exceptions and forward billings and credits
• Managing Grain Outside Towing Towline and Customer Service Support mailboxes in addition to ones own inbox to ensure external and internal questions and requests are answered in a timely manner within an hour or less
• Creating daily grain Bill of Ladings per customer requests
• Updating boat logs to ensure accurate barge data by 10:30 each morning. Working with Dispatch and Boat Captains to investigate and problemsolve and fix logs in UTM or Prometheus whenever possible. Reporting discrepancies to appropriate area and making frequent requests to Boat Captains and IT
• Manually creating boat logs as necessary for boats with limited communications abilities
• Entering detailed data into internal systems such as escalations barge unloads barge loadings reconsignments tramp towing transloads and billing and weight information
• Utilizing information from updated contracts in OnBase to create new job numbers for accurate billings purposes
• Keep track of changing charters for Ingram vessels and barges while also updating responsible parties on vessel charters in CFS CounterPoint for billing purposes
• Gathering critical information from all new contracts and addenda from Contract Specialists and Sales and entering into the CMS application for Job creation and accurate billing automation
• Managing troubleshooting and creating customer Towline accounts
• Reporting systematic problems to IS department; performing testing for new systems or enhancements and providing user feedback to the department
• Providing phone coverage for the Customer Service Support Group and forwarding phones appropriately when not on duty
• Supporting department activities with regular and prompt attendance.

Qualifications :

Knowledge Skills and Abilities

• High school diploma/GED required; Bachelors degree preferred
• 13 years of experience required.
• Ability to work rotating weekends and some holidays. Every calendar day of the year must be covered by your team.
• Ability to selfmanage and keep on task without heavy monitoring or being in the office.
• Sharp triage skills and critical thinking amidst heavy incoming email traffic is a must.
• Intermediate Microsoft Word and Excel skills
• Other skills used daily on this job will include (training provided):

• iLog Admin iLog Logistics Prometheus OnBase OTM TowBoat Orders Orderbook CMS UTM CounterPoint Automated Demurrage GrainPro MS Access DB Sharepoint WiFi and Net Mobility Client.

• Soft skill requirements
  • Proven leadership skills with the ability to work in a team environment.
  • Strong written and verbal communication skills including inperson phone and email.
  • Critical attention to detail and ability to spot anomalies and raise questions.
  • Investigative and problemsolving skills
  • Excellent time management and organizational skills
  • High levels of dependability and accountability to Ingram team members and customers

Additional Information :

All your information will be kept confidential according to EEO guidelines.

• A competitive compensation package
• Comprehensive benefits including Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
• Generous paid time off benefits
• 401K match upon first day of hire
• Life and AD&D Employee Assistant programs Group Legal & more
• Associate growth and development encouraged through internal training and tuition reimbursement program
• Casual Dress Code (jeans w/out holes)
• Will be onsite and in office 

If you are requesting reasonable accommodation or disability assistance in submitting your application you may email us at

Ingram Marine Group and its affiliates (Company) is an Affirmative Action/Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information. 

EEO/AA Employer/Vet/Disabled

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