Customer Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Handle customer inquiries and complaints via phone chat email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement modifications and cancellations.
- Track and monitor delivery statuses and coordinate with logistics Sales Tech/Product or any relevant Keeta departments to ensure timely deliveries.
- Resolve any issues related to delivery payment or service dissatisfaction.
- Maintain a high level of professionalism and brand alignment in all interactions.
- Collect and report customer feedback to the management team to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24 hour window.
Qualifications :
- Bachelors degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English with excellent communication skills.
- Preferred typing skills of 40 WPM
- Ability to multitask prioritize and manage time effectively.
- Strong problemsolving skills and a customerfocused attitude.
Additional Information :
At Keeta we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives empowering you to make an impact.
Join us and be part of this dynamic community that is redefining the food delivery experience!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
