Senior Group Manager - Transactional Quality
Senior Group Manager - Transactional Quality
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Job Description
Sr. Group Manager (AVP) QualityReportingThe role holder will report to Business unit Quality LeadershipJob Purpose and RoleLead NextGen Shared Services Quality Organization by consistently Raisingthebar on servicedelivery standards & enable lowrisk & zerosurprises BAUPrimary Duties & Responsibilities Lead and develop a highperforming team supporting Account/s and provide exceptional quality assurance services to WNS clients Drive & improve efficiency leading to better operating margins with strong focus on governance timelines and risk management Redesign & deploy sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix ) Errors Customer priorities & Agent performance SLA baselining predictive SLA monitoring & reporting Provide thought leadership creative solutions & leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism & control framework Provide meaningful business insights to all stakeholders; indepth statistical analysis defects exceptions and trends leading to performance enhancement & client experience Demonstrate Leadership Behaviors (e.g. Enterprise Thinking Effective and Quick Decision Making Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams
Qualifications :
Graduate / Post Graduate Overall work experience of minimum 12 yrs.; minimum 6 yrs. experience in Quality Lean Six sigma Black belt certified Experience in automation of aspects of Quality function Knowledge & experience of Agile methodology & demonstrate a digital mindset Should have analytical bent of mind along with lateral thinking. Strong work ethic with a willtowin attitude demonstrates personal excellence lives the growth mindset and WNS Values Ability to work through unstructured problems shifting priorities multiple demands ambiguity and rapid change
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
