Pune -Senior Associate - Collections REF48413T
Pune -Senior Associate - Collections REF48413T
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Job Description
Functional knowledge: Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
Collectors:
Voice calling
Dispute Management
Customers account Reconciliation
Cash Applicators:
Cash Application
Account reconciliation
Dispute Management
Voice Calling (not mandatory)
Dr and Cr clarity
Basic accounting knowledge
SAP knowledge preferred
Customer Orientation:
Ability to understand client expectations and requirements
Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
Ability to maintain relationships with relevant line manager / counterparts / Stakeholders
Accountability:
Has complete clarity about expectations from self measurable of the same and own role; delivers upon these
Collaboration & Teamwork:
Understands and works towards the common goals of the organization rather than getting confined to own silo
Resolves conflicts at his / her level; escalates if required.
Displays good collaborative spirit
Does not resist change management
Analytical Thinking & Problem Solving:
Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.
Communication skills:
Speaks with confidence poise credibility and enthusiasm when presenting information
Gives full attention to others ideas questions concerns and issues with interest and empathy
Demonstrates requisite verbal and written communication skills and clarity in thoughts
Qualifications :
B.Com/ Finance graduate
Should have 13 yrs of experience in B2B Collections
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
