Snr Associate General AccountingAccounts Receivable Collections
Snr Associate General AccountingAccounts Receivable Collections
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Job Description
Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customers debt. Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting service standards. Consistently Deliver: Achieve all agreed KPIs. Work proactively to ensure potential issues are escalated appropriately.
Qualifications :
Our most successful candidates will have:
English proficiency language skills (maintain an English conversation be able to read and write in English) Negotiation Skills
Collection Skills
Able to work positively in a fastpaced changing environment.
Ability to multitask and have excellent organizational skills.
Building rapport be able to show empathy
Effective Communication skills
Working knowledge of PC Environment
Comfort and familiarity with desk top tools High School Diploma is required (Bachelors degree is a plus) Experience working in a customercentric environment is a plus Experience working in finances related field is a plus
Experience working in collections is a plus
Additional Information :
All your information will be kept confidential according to EEO guidelines.
As your prospective employer we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherlands business.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
