Sales Support Agent
Sales Support Agent
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Job Description
What will you be doing
You will be joining an energetic and diverse Customer Operations team where we put customers & worldclass customer service at the heart of everything we do. This role will specifically be supporting our 180 independent sellers across the UK and their merchants. We assist our sellers and merchants through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company from rethinking the way we handle our processes to upgrading our internal systems. Daytoday you will be:
Answering a high volume of incoming calls/emails/web chats
Providing 1st line support and dealing with call queries questions and escalations from our independent sellers
Maintain accurate and consistent record keeping while updating notes on the database
Taking care of complaints and escalating as and when necessary to senior management
Assist senior management by identifying trends and issues
Qualifications :
What are we looking for
Previous experience in an inbound customer services or technical support role
Technically astute
Ability to problem solve and work under pressure
High level of accuracy and attention to detail
Ability to act on own initiative within set guidelines to support customers
Experience providing advice guidance or technical support over the telephone
Team player
Additional Information :
What can we offer you
A basic salary of 30000 per annum
25days of Annual Leave Bank Holidays
Clearly defined career progression ladder and growth opportunities within the business
Physical and mental health support through our partnership with GymPass 11 therapy sessions meditation sessions and access to digital fitness and nutrition apps
Extended and improved maternity and paternity leave choices
Private Medical and Life Insurance
Pension Scheme
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
