Concierge

THE ROLE

The Concierge is responsible for providing personalised solutions to all guests needs and requests. The Concierge is required to demonstrate a pleasant and approachable demeanor during daily duties has a guest centric approach in service delivery embody a spirit of team work and a sense of responsibility to uphold the Raffles Brand. In joining the team for a preopening journey the Concierge has to be ready to embody a tenacious and innovative spirit in building the team together with the leaders.

KEY ROLES & RESPONSIBILITIES

• Takes responsibility and ownership in creating personal connections through emotional luxury between Concierge and guests
• Arranges coordinates and monitors any travel ticket tour and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge
• Promotes inhouse facilities and interhotel sales and maintains good interdivisional relationships to ensure seamless guest journey
• Maintains communication channels with all departments of the hotel
• Curate concierge experiential journey and ensure adherence of service sequence
• Enforces PMS system etiquette and accuracy of administrative duties
• Ready to undertake all roles and functions of the Concierge Team
• Assists other hotel department functions when the need arises
• Maintain inventory levels and general upkeep of equipment and operating supplies
• Upkeep personal grooming standards ensures discipline and efficiency of duties
• Training and coordination with supporting departments
• Intuitively anticipates through observation and interactions guests needs and wants and orchestrates unique experiences
• Promptly answers any inhouse guest calls instant messages and emails and communicates with respective departments in the resolution of guests requests
• Ensures service standards and individual performance are aligned with Accor Values Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Executes the annual upsell strategy and achieves all goals as set by management
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
• Reports any suspicious behaviour of guests and staff to the Managers and Security

Qualifications :

PERSONAL ATTRIBUTES REQUIRED FOR THE ROLE

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members needs with equal drive
• Embodies a creative mind to curate new experiences whilst sourcing for the latest experiences in the region
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Composed under pressure makes rational decisions to resolve situations delivered with a degree of professionalism
• Selfdriven approach to carry out assigned responsibilities
• Ensures security and confidentiality of guest and hotel information in accordance to company/countrys data security act
• Possesses good computer and property management system knowledge
• High level of integrity enthusiasm dedication for continuous improvement
• Embraces change and openminded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space

Remote Work :

No

Employment Type :

Fulltime