Concierge Supervisor

Concierge SupervisorJob Description

Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following:

• Assist the Chief Concierge in all aspects of the department and ensure service standards are followed
• Provides managerial support for concierge desk, in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train team members and fulfill training role.
• Manage any emergencies on the concierge desk and take necessary actions
• Follow up all audit points with regards to LQA, JD Powers, etc..
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned
  

Qualifications

Qualifications:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Opera Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)