Front Desk Agent
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Job Description
Reporting to the Assistant Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Processing of guest checkins by confirming reservations assigning rooms in collaboration with Housekeeping and Reservations issuing and activating room key.
- Responsible of all payment types such as cash checks debit credit and all room charges.
- Process all checkouts including resolving any late and disputed charges while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Handle guest requests questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications :
- Proficient in the English Language (verbal & written) second language is an advantage
- Previous working knowledge of Opera is an asset
- Required knowledge of MS Office
- Must be able to handle multiple tasks in a dynamic fastpaced environment
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
Additional Information :
Our commitment to Diversity & Inclusion:
Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
