Greece- Technical Support Specialist
Greece- Technical Support Specialist
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Job Description
Job Title: Technical Support Specialist (Dutch & English Speaker)
Location: Remote (Greece)
Industry: Customer Support / IT Services
Type: FullTime
About Us:
We are a leading company in IT services providing toptier technical support solutions to clients globally. Our goal is to help businesses by offering superior customer service and technical support ensuring they can continue their operations smoothly and without disruption. We are seeking a Dutch and Englishspeaking Technical Support Specialist to join our dynamic team. This is a remote position based in Greece offering flexibility and the opportunity to work from the comfort of your home.
Position Overview:
As a Technical Support Specialist you will be the first point of contact for customers needing assistance with technical issues related to our products and services. Your primary responsibility will be to provide outstanding technical support via phone email and chat. You will be tasked with troubleshooting technical problems offering solutions and ensuring that customer queries are resolved efficiently. While prior experience in technical support is a plus it is not mandatory as we provide comprehensive training to help you succeed in this role.
Key Responsibilities:
- Customer Support: Provide exceptional technical support to customers in both Dutch and English assisting with productrelated issues system troubleshooting and technical queries.
- Troubleshooting: Diagnose and resolve hardware and software problems guiding customers stepbystep through solutions.
- Product Knowledge: Develop a deep understanding of the companys products and services to offer accurate solutions.
- Documentation: Maintain detailed records of customer interactions technical issues and resolutions in the companys CRM system.
- Escalation Management: When necessary escalate complex issues to senior technical staff or specialists ensuring timely resolution.
- Team Collaboration: Collaborate with other technical support staff to share knowledge resolve issues and improve customer service procedures.
- Continuous Learning: Stay uptodate with the latest product updates troubleshooting methods and technical tools to enhance your problemsolving abilities.
Required Qualifications:
- Fluency in Dutch (C1 or higher) and English (B2 or higher) both written and spoken.
- Excellent Communication Skills: Strong ability to communicate technical concepts to customers clearly and effectively.
- ProblemSolving Skills: Ability to diagnose technical issues and offer logical stepbystep solutions.
- TechSavvy: Comfortable using various operating systems software applications and basic hardware.
- CustomerFocused: Strong customer service orientation with a focus on resolving issues quickly and efficiently.
- Organizational Skills: Ability to handle multiple technical issues at once prioritizing tasks effectively.
- Team Player: Ability to work collaboratively with colleagues and share insights to improve the overall customer experience.
Preferred Qualifications:
- Prior experience in technical support customer service or ITrelated fields is an advantage but not required.
- Familiarity with remote troubleshooting tools helpdesk software or customer relationship management (CRM) systems is a plus.
What We Offer:
- Competitive Salary: A competitive salary based on experience and qualifications.
- Health & Life Insurance: Comprehensive health and life insurance coverage.
- Career Growth: Opportunities for career advancement and skill development.
- Remote Flexibility: Enjoy the flexibility of working from home with a supportive remote work environment.
- WorkLife Balance: We prioritize a healthy worklife balance and offer flexible hours to suit your personal schedule.
- Training and Development: Full training provided to help you succeed in the role along with ongoing learning opportunities to further develop your technical skills.
Working Hours:
- Fulltime position with flexible hours (based in Greece).
- You may be required to work across different shifts to support customers in various time zones.
Why Join Us
- Be part of a growing international company with a commitment to innovation and customer satisfaction.
- Work in a dynamic and collaborative environment with a team of likeminded professionals.
- Gain handson experience in technical support and expand your skills in the IT services sector.
How to Apply:
If you are passionate about technology and customer service and youre looking to start or further your career in technical support apply today! Please submit your CV and a brief cover letter outlining your language skills and motivation for applying.
We are an Equal Opportunity Employer:
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full Time
