Growth Consultant
Growth Consultant
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Job Description
Job Description: Growth Consultant
As a Growth Consultant you will act as a strategic partner to our clients ensuring they achieve maximum value from our solutions. You will be responsible for driving customer success through understanding their goals providing tailored strategies and identifying growth opportunities. Your role will focus on building longterm relationships and helping clients expand their usage and ROI through expert consulting and support.
Key Responsibilities and Accountabilities:
Client Engagement & Relationship Building:
Develop and maintain strong relationships with key stakeholders to foster longterm partnerships. Understand client objectives and align them with our product solutions to drive their success. Travel to Client locations would be a key element towards building this.
Growth Strategy & Consulting:
Work closely with clients to analyze their current usage and recommend strategies to expand value and drive adoption across their organization. Help clients discover new use cases to maximize their ROI.
Customer Success Management:
Serve as a trusted advisor proactively addressing client needs and ensuring the adoption of new features services and solutions. Regularly review account performance metrics and KPIs to ensure the clients goals are met.
Upselling & CrossSelling Opportunities:
Identify and execute upselling and crossselling opportunities by presenting relevant features and offerings that align with customer goals. Collaborate with sales teams to support contract renewals and expansion opportunities.
DataDriven Insights:
Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption engagement levels and churn risk. Suggest improvements or changes based on the analysis.
Customer Training & Enablement:
Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate timetovalue.
Issue Resolution & Support:
Work closely with support teams to ensure timely resolution of any technical or business issues that arise. Maintain ownership of escalated issues until they are resolved to the clients satisfaction.
Customer Feedback Loop:
Act as the voice of the customer within the organization providing feedback to product teams for improvements or new feature development based on client input.
Qualifications :
Role Requirements:
Good first principle thinker
Bachelors degree in Business Marketing Sales or a related field. Masters degree is a plus.
3 years of experience in customer success account management or a consulting role within a Supply Chain SaaS or techdriven company.
Proven experience in building and maintaining strong client relationships in logistics/supply chain industry is a must
Experience in managing multiple client accounts and working in a collaborative environment.
Familiarity with CRM tools and customer success platforms.
Ability to work independently and manage time effectively.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
