Service Project Manager

Job Description:

1) B2B account management for product / project installation
2) Execute project installation in the field.
3) Coordination for Multi Location Orders (MLOs) from service angle.
4) Closing all installations with good ratings and customer appreciation.
5) Development of repairing capability and local infrastructure to garner business from competitor
products densification additional requirement etc.
6) Authorized Service Providers (ASP) / contractor infrastructure development for managing quality of installation across the territory through ASP and Wholesale Dealers (WDs).
7) Visits to B2B customers as per approved Permanent Journey Plan (PJP) for service requirements
8) Revenue through B2B segment.
9) Revenue: To meet desired service B2B revenue target of branch.
10) Planning for service camps and tracking of conversion of service camps to service order.
11) Tracking of order and making part availability for timely and complete billing of order to end customer.
12) Involvement of WD and ASP for smooth service revenue order execution across the territories.
13) Cost and working capital management for projects.
14) Cost control as per allotted budget for the project.
15) Reporting of all B2B product feedback on system to enable product improvement and manage the site cost effectively.
16) Track New Product Introductions (NPI) / Engineering Change Note (ECN) performance in the field by monitoring such products in the territory. Customer point of view to be considered in monitoring.
17) Outstanding Management: Ensure collection of payments within the timeframe and track branch outstanding.

18) Identification of B2B accessories and other requirements for development and supply by HO to meet customer requirements.
19) Monitor performance of B2B dealers from service points of view and supporting for managing projects.

20) Knowledge management and training to field technicians including B2B products technical training digital training and softskill training using platforms like Toolbox Talk (TBT) onsite demo and classroom trainings to ASP and contractors.
21) Development of suitable and sustainable team of Authorized Service Providers (ASPs) and contractors to meet branch installation requirement.
22) Ensuring safety and compliance of statutory & legal requirements at customer sites and related activities by regular checks and visits as per PJP to customer sites involving ASPs and contractors.