Job Description: Job Summary: Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance reliability and security using SRE practices observability tools manual and automated procedures documentation people and processes and continuous delivery(CI/CD) tools processes and designs. Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. Understands and advocates for standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Education and Experience: A Bachelors degree in a quantitative or business field (e.g. statistics mathematics engineering computer science). Requires 4 6 years of related experience. Essential Functions: Troubleshoots and resolves more complex problems with systems and services and initiates regular deployment of new versions of the systems and their subcomponents Leads more complex projects focused on building and maintaining observability/monitoring for the application monitoring key performance indicators maintaining alerting and continuously improving visibility. Helps make decisions around periodic system validation and testing service monitoring and standing up new services/tools Uses knowledge and experience to identify strategies that increase system reliability and performance through oncall rotation and process optimization Identifies and implements necessary manual and automated procedures for improved collaborative response in realtime Leads lower level Engineers in stress security and performance testing Resolves issues that come up through support escalation Keeps documentation and runbooks up to date to effectively deal with new incidents that might arise Leads post incident reviews and documents findings for future informed decision making Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes decisions around which proposals should move forward. Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them
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