DHHS IT Vendor Management Specialist Contract Development and Compliance

Typical Experience: 3660 months

IT Vendor Management Specialist Contract Development and Compliance Job Description

NC Department of Health and Human Services (DHHS) Division of Health Benefits (DHB) Contract Management and Procurements Unit seeks an IT Contract Development and Compliance Specialist.

The IT Vendor Contract Development and Compliance Specialist (ITVCDCS) will be responsible for ensuring that the impact of new or upgraded IT systems contracts are effectively managed to support the delivery of desired business and technology outcomes and that IT contracts are developed in alignment with vendor performance management expectations and Centers for Medicare & Medicaid Services (CMS) outcomebased certification requirements.

The ITVCDCS plays a pivotal role in supporting contract and program stakeholders by providing guidance and expertise on the Vendor performance program and framework and serves as a Medicaid Enterprise System (MES) program liaison throughout the procurement process. Additionally the Specialist has responsibility for supporting DHB business units with contract and amendment development; participating in the evaluation process for competitive solicitations; performance metric education; and risk mitigation. The Specialist will support multiple projects within DHB to support the NC Medicaid Program. The role will also support a variety of IT vendors Information Technology Division (ITD) and DHHS Department of Information Technology (DIT).

This role may interface with DHB leadership staff DHHS Subject Matter Experts (SME) and other stakeholders as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation (e.g. Requests for Information Invitations for Bids Requests for Proposals and Requests for Quotes) is a key aspect. Interface with business stakeholders will occur daily.

Key Responsibilities

As a member of the DHB Contract Management and Procurements Unit work includes consulting with DHB leadership business owners and other stakeholders in obtaining contract services technical consulting services facilitating evaluations training guidance and recommendations for improving procurement operations while ensuring fiscal responsibility.



I. Contract Development and Procurement Management



Resolve contractual and interpretive differences between vendors and business units

Develop procurement documents and recommend procurement strategies

Provide support to ensure contract objectives align with key stakeholders expectations and provide project status throughout the contract development phases

Knowledge of IT procurement best practices rules and regulations Division policies and procedures and market conditions

Evaluate and analyze bids coordinate source selection activities and recommend award

Exhibit strategic thinking capability with strong leadership and negotiation skills

Perform risk analysis and recommend action to minimize risk

Participate in vendor protests regarding vendor selection and contract awards

Perform analysis of total cost of ownership of IT commodities services and equipment

Lead the execution of the strategic sourcing methodology for highvalue complex requisitions collaborating with State Procurement and endusers as required / appropriate

Apply sound business judgment and work in a deadlineoriented environment



II. IT Contract Management

Review and assist with negotiating contracts and contract amendments in all areas of complexity with minimal supervision

Provide recommendations on business risks to contract owners coordinate appropriate additional reviews from departments such as Security depending on contract type

Ensure compliance with Federal/State Policies and Standard Operating Procedures

Evaluate vendor documents to determine acceptability based on business unit needs and Federal/State standards

Develop and promote strategic partnerships with stakeholders



III. IT Contract Monitoring

Organize deconstruct interpret and monitor contracts and clauses to drive standardization

Contribute to the identification of opportunities for improving the operation of the contract

Contribute to the identification of instances where contract requirements have not been met addressing remedial action

Recommend future remedial or corrective action in alignment with the Terms and Conditions of the contract

Assist in drafting contract documentation and related correspondence for audit and management purposes



IV. Program Management

Assist in the planning design and implementation of a Vendor Performance Management program including the policy framework and procedures

Contribute and execute overall strategy and vision of the Vendor Management team (VMU)

Review vendor risk assessment outputs to ensure risk has been appropriately assessed

Aid in design creation and delivery of VMU training to internal stakeholders

Ensure VMU documents and activities are performed in compliance with applicable laws regulatory standards and company policies and procedures

Participate in team s preparation and involvement in regulatory examinations

Challenge and provide process improvement strategies on existing procedures and processes across the team to achieve efficiencies

Understand Business Continuity Planning Inherent Risk and Entity Level Controls
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceKnowledge of Enterprise IT Systems system integration principles and associated change management best practices. Required5YearsAbility to provide project management support and manage the daytoday vendor and contract activities to ensure desired outcomes Required5YearsPrevious experience in a ThirdParty Risk Management (TPRM) Procurement and/or Vendor Management environment a plus Required5YearsPrevious experience with process optimization Required5YearsKnowledge of Project Management principles and best practices Required5YearsDemonstrated ability to manage multiple priorities and projects function in a fastpaced moving constantly changing deadlinedriven environment Required5YearsExtensive knowledge of Business Analysis (BA) principles and best practices Required5YearsKnowledge of IT TPRM principles and best practices Required3YearsKnowledge of IT Service Management (ITSM) principles and best practices Required5YearsSkills in persuasion negotiation relationship management and conflict resolution as well as effective oral and written communication at all levelsRequired5YearsAbility to read analyze and interpret financial reports and/or legal documents. Required5YearsProficient use of Microsoft Project Word Excel Visio PowerPoint Access and Adobe software Required7YearsSuperior quantitative and analytical skills Required5Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidate s email address. Question3Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirementQuestion5Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirementQuestion6Candidates submitted above the rate of XX77.84 will not be considered. Do you accept this requirement Question7Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirementQuestion8Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm