NC - Meck County - ServiceNow AdministratorDeveloper

Typical Experience: 3660 months

***This is a hybrid position. The candidate will need to be onsite three days a week.

**THIS IS A TEMP TO PERM POSITION. After the initial contract engagementthe manager would like to hire the contractor full time. The salary for thefull time position is between XX78296 XX117442 per year. Mecklenburg County is notable to offer sponsorship for the fulltime role. Only candidates available towork full time without sponsorship will be considered for this position.

POSITION SUMMARY

This position is the second level of the Application Developer series. Provide support and configuration for packaged and custom Mecklenburg County applications. This position under general supervision is responsible for implementing and supporting technology for business applications. Specific responsibilities include installing vendor application packages application configuration data analysis data cleansing application monitoring root cause analysis and general troubleshooting. Incumbents are required to have a broader knowledge base of programming code for multiple applications and must be able to work with systems that link to multiple databases and involve more complex equations. Application Developers are responsible for writing and maintaining code performing analysis work and may lead application development activities. The primary function domain for this position is Administration and Enhancement of our ServiceNow implementation.

ESSENTIAL FUNCTIONS
Provide endtoend support of existing applications both internally developed and vendor provided
Support IT staff through programming efforts and modifications needed for applications and automated processes
Assist in the development of procedures including the creation of documentation to support those procedures
Assist IT and other departmental staff in reviewing analyzing and evaluating business processes and end user needs to support business requirements
Assess test and implement software (including version updates) and security patches to supported third party applications
Provide support for business applications within the enterprise
Provide setup and configuration of applications
Develop recommendations for enhancing approaches for software support services
Analyze performance of program and acts to correct deficiencies
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Coordinate the implementation of software updates with staff.
Work with software vendors to understand configure enhance and support software products
Utilize established development tools guidelines and conventions including but not limited to ServiceNow and JavaScript. C#/.NET development experience a plus
Design build and test new ServiceNow software applications flows scripts etc.
Enhance existing systems by analyzing business objectives preparing an action plan and identifying areas for modification and improvement
Maintain existing software systems by identifying and correcting software defects
Investigate and develop skills in new technologies

MINIMUM QUALIFICATIONS
Experience: Minimum of three years of programming experience
Education: Bachelors degree in Information Technology or Computer Science
Combination of relevant education and relevant experience accepted: Yes

PREFERRED QUALIFICATIONS
Understanding of application interfaces and their architecture (API)
Experience on ServiceNow platform or similar
Experience with Git a plus

KNOWLEDGE SKILLS AND ABILITIES
Knowledge of
Current software development technologies trends and methodologies
Common software engineering design patterns
Significant experience with iterative and testdriven development practices
Agile Methodology

Skills
Experience with source code control and software configuration management tools
Experience with relational database design and administration
Experience with JS libraries HTML5 and CSS
Experience developing in a continuous integration environment using source code control automated testing and build automation
Experience with agile development practices

Abilities
Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals
Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one s area and other areas teams departments units or organizations to help achieve business goals
Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships
Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers and own organization s needs
Decision Making: Identifies and understands issues problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts constraints and probable consequences
Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Managing Conflict: Deals effectively with others in an adversarial situation; uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS
Advanced proficiency in Microsoft Office

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience with source code control and software configuration management toolsRequired3YearsExperience with relational database design and administrationRequired3YearsExperience with JS libraries HTML5 and CSS Required3YearsExperience developing in a continuous integration environment using source code control automated testing and build automationRequired3YearsExperience with agile development practicesRequired3YearsSignificant experience with iterative and testdriven development practicesRequired3YearsAgile MethodologyRequired3YearsExperience with GitHighly desired1Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2Please list candidate s email address. Question3Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirementQuestion5Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirementQuestion6Candidates submitted above the rate of XX94.00 will not be considered. Do you accept this requirement Question7Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirementQuestion8Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm Question9This is a temp to hire position. Mecklenburg County is not able to offer sponsorship for the fulltime role. Only candidates available to work full time without sponsorship will be considered for this position. Have you spoken with the candidate regarding this requirement and can you confirm the candidate meets the clients requirement and is interested in full time workQuestion10The max salary for this position will be XX78296 to XX117442. Is the candidate aware of this salary range and interested in a fulltime position at that salary