ServiceNow Technical Specialist for HRSD/Workplace Service Delivery Candidates must reside in NC preferably withincommuting distance to Raleigh.
***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a vendor representative must come in to drop off his or her equipment on the last day a town expense.
***There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh.
ServiceNowTechnical Specialist with expertise in ServiceProviders and platform strategy. Work directly with customers to capturebusiness and user requirements and communicate those requirements to theplatform team. This role will define detailed stories and epics with applicableacceptance criteria in collaboration with product owners and development teamand facilitate meetings with internal technical and operational teams. Inaddition this role will be responsible for authoring content and peerreviewing a wide array of documents including functional technical trainingas well as planning and roadmaps.
- Lead meetings with system owners and customers to gather business requirements.
- Elicit analyze communicate and validate requirements for business processes accurately translating them into functional and technical requirements for the development team.
- Collecting organizing and analyzing data
- Understand complex business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals.
- Ability to facilitate technical discussions and anticipate mitigate and resolve risks and issues within an information technology environment.
- Manage stakeholders collect requirements and design solutions to meet business process and application requirements.
- Experience delivering ServiceNow development capabilities to an enterprise organization.
- Conducting industry competitive and State analyses (strategic financial operational) business case development as well as market research for benchmarking
- Translates technical complexities to business owners to drive solutions.
- Working as part of an integrated project team leveraging Agile and Scrum methodologies supporting user story creation sprint planning and overseeing the tasks of the development team
- Develop procedures manuals and other documentation for the systems developed based on the requirements gathered.
- Ability to maintain project plans resourcing schedules and forecasted activities.
- Capture and document current or new business products and recommend improvements and efficiencies.
- Work individually and within a team setting to deliver requirements on time and within scope.
- Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.
- Supporting required system golive activities including conversion support desk site support training delivery logistics management etc.
- Supporting change management and communications programs and activities
- Performing PMO activities related to project time tracking create and maintain issue logs schedule meetings and take meeting minutes work plan updates status reporting service metric reporting and related project administration tasks.
- Other duties as assigned.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceProven ServiceNow implementation experienceRequired3YearsWeb applications networks protocols and email (SMTP POP3)Required3YearsBasic understanding of ITIL v3 methodologiesRequired3YearsUnderstanding of enterprise IT architectureRequired3YearsWorking knowledge of relational databasesRequired3YearsWeb Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)Required3YearsImpeccable timemanagement and record keepingRequired5YearsThe ability to take complex enduser requirements to codeRequired5YearsA positive cando attitude & willingness to learnRequired5YearsA strong personal commitment to quality serviceRequired5YearsThe ability to work independently and with a teamRequired5YearsLDAP directories such as: Active Directory eDirectory OpenLDAP.Required3YearsExcellent communicationRequired5Years
Questions
No.QuestionQuestion1Candidate must have proven ServiceNow implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Do you accept this requirementQuestion2Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirementQuestion3Candidate must be able to attend an inperson interview. Do you accept this requirementQuestion4Please list candidate s email address. Question5Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question6Candidates submitted above the rate of XX107.40 will not be considered. Do you accept this requirement Question7Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm Question8There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh. Please list where the candidate is currently living.