Business Analyst
Business Analyst
Posted on :
27-12-2024
Employer Active
1 Vacancy
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Job Description
JD attached:
(1.) To validate analyses (eg. Root Cause Analysis Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
(2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
(3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
(4.) To perform value addition activities (such as mentoring administrators/team members preparing SOPs maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment facilitating effective communication and presentation to key business stakeholders as & when required.
(5.) To ensure ontime resolution & quality compliance of escalated tickets/incident as per the agreed SLA
Employment Type
Full Time
Key Skills
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