Automated Operations Engineer
Automated Operations Engineer
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Job Description
Role & Responsibilities.
Gathering insights of the current processes under fixed Broadband operations and B2B (Corporate) team to identified issues or action for improvements and recommended solutions or new processes.
Evaluating current processes in Fixed Broadband & B2B operations and identifying potential areas for automation transition and improvements.
Able to handle calls of VIP and Corporate customers and provide solution and connect with Technical Support Team.
Recommended automation requirements to improve Fixed broadband and B2B operation
Working in Shift and 24x7 Enevironments
24x7 Corporate customer Service Monitoring and Ticketing and escalation to next level and followup of the issue till closure of incident
Collaborating with managers and executives to ensure changes are effective.
Qualifications
Graduate In Computer Engineering Information Technology Computer Sciences telecommunication or related Fields.
Familiar with Fixed Broadband Technology Fixed Network Engineering or Operations.
Strong awareness with Machine Learning Software and Data Analytics toos such as python pytorch Numby SQL Language TableauPowerBI MS Office etc.
Work in Shift and 24x7 Working environments
People skills.
Team working.
Good communication in Thai/English.
Employment Type
Full Time
