Trainer Customer Service
Trainer Customer Service
Posted on :
27-12-2024
Employer Active
1 Vacancy
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Job Description
Introduction
The purpose of a Content Moderator Trainer is to ensure the effective training and development of moderation teams fostering high performance and adapting to evolving policies.
Key skills and experience
- Proficient English (at least C1 level);
- Excellent verbal and written communication skills in English with the ability to express ideas clearly and concisely;
- Bachelors degree in any related field;
- At least 1year experience in training within the BPO industry;
- Training and coaching skill experience is a plus;
- Proficient in Microsoft Office (Outlook Word Excel PowerPoint) and Internet applications;
- Ability to communicate clearly and concisely both orally and in writing;
- Knowledge of peoples learning patterns to design programs with excellent efficiency;
- Able to work on shifts weekends and public holidays.
Responsibility
- Conceptualize training materials based on data and research;
- Create training strategies initiatives and materials;
- Test and review created materials;
- Maintain a database of all training materials;
- Instruct employee training and onboarding;
- Review employee performance and learning;
- Conduct training classes on policy/product;
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Employment Type
Full Time
Key Skills
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