Upselling Service Account Manager
Upselling Service Account Manager
Posted on :
26-12-2024
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1 Vacancy
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Job Description
We are looking for a Upselling Service Account Manager (work from home role Jaipur/Delhi base is preferred).
Job role : Upselling Service Account Manager
Payroll : Randstad
Duration : 1 year
Client : Alibaba
Industry : Ecommerce company
Experience : 2 years
Industry : Ecommerce
Work mode : 100% remote operating from Jaipur or Delhi.
Working days : 5 days a week Sat & sun is fixed holiday
Working hours : 9 AM to 6 PM IST
Gender preference : No
Age preference : No
Languages should be good : English and Hindi
Benefits : quarterly bonus based on the performance.
Interview rounds : Virtual call max of 4 rounds
Work profile : Managing connecting and guiding the channel partners Customers Manage key accounts and maintaining the customer relations.
Responsibilities:
* Retaining and renewing customers as well as maximizing the revenue while up selling.
* Acting like a consultant to the customers and offering them recommended services and solutions
* Build and manage productive professional relationships with clients using telephonic and/or video conversations. Daily 1015 meaningful telephone/video calls with customers weekly 2025 1one1 consulting/diagnosis video call with customers.
* Ensure clients are using and deriving benefit from Alibaba.com
* Maximize revenue by upselling other services or upgrade membership products
* Systematic followup and timebound closures
* Prompt resolution of complaints
* Guide local channel partners on service ability growth and support channels on high quality service delivery
* Give offline service training events or channel service calls.
Payroll : Randstad
Duration : 1 year
Client : Alibaba
Industry : Ecommerce company
Experience : 2 years
Industry : Ecommerce
Work mode : 100% remote operating from Jaipur or Delhi.
Working days : 5 days a week Sat & sun is fixed holiday
Working hours : 9 AM to 6 PM IST
Gender preference : No
Age preference : No
Languages should be good : English and Hindi
Benefits : quarterly bonus based on the performance.
Interview rounds : Virtual call max of 4 rounds
Work profile : Managing connecting and guiding the channel partners Customers Manage key accounts and maintaining the customer relations.
Responsibilities:
* Retaining and renewing customers as well as maximizing the revenue while up selling.
* Acting like a consultant to the customers and offering them recommended services and solutions
* Build and manage productive professional relationships with clients using telephonic and/or video conversations. Daily 1015 meaningful telephone/video calls with customers weekly 2025 1one1 consulting/diagnosis video call with customers.
* Ensure clients are using and deriving benefit from Alibaba.com
* Maximize revenue by upselling other services or upgrade membership products
* Systematic followup and timebound closures
* Prompt resolution of complaints
* Guide local channel partners on service ability growth and support channels on high quality service delivery
* Give offline service training events or channel service calls.
Requirements
* The candidate should preferably have experience in digital ecommerce industry
* The candidate should possess prior knowledge about customer retention/upselling.
* Excellent active listening skills Time Management
* Able to work as a team player could communicate with colleagues with different culture backgrounds.
* Quick decision making understand Customer needs.
* Likes to picks up challenges.
* Good motivator passionate confident. Customercentricity.
* Language: English Hindi.
* The candidate should preferably have experience in digital ecommerce industry
* The candidate should possess prior knowledge about customer retention/upselling.
* Excellent active listening skills Time Management
* Able to work as a team player could communicate with colleagues with different culture backgrounds.
* Quick decision making understand Customer needs.
* Likes to picks up challenges.
* Good motivator passionate confident. Customercentricity.
* Language: English Hindi.
Employment Type
Full Time
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