Specialist Technology Retail Operations

1. Job Purpose

Responsible for working with business users both store and USC vendors/suppliers and internal IT unit to perform IT Operation Support focusing on store infrastructure and operation covering endtoend process which include CSC FrontOfHouse and BackOfHouse process to ensure store infrastructure fulfil current and future business requirement and security concern. Manage store operation support provider to achieve business requirement and IT service SLA. Being the single point of contact for IT Business Partner team as well as the business stakeholders to gather the new requirements/roadmap to develop the establishment of IT operation support that provide availability and reliability of Food System. Managing the vendors/suppliers to supply all related equipment which required to complete the establishment of stores IT Infrastructure services. This is to ensure that all IT services are functioning properly to be able to operate the store business as per the expectation.

1. Main Responsibilities

• Focus on store process store infrastructure and store application with knowledge of POS and all existing store systems
• Work closely with Network and support provider in order to establish the connection from Store to Minor Network
• Coordinate with Vendor/Supplier and other IT Application team to ensure all store systems are working properly.
• Further develops expertise in one or more Minor core business processes within the company; develops indepth understanding of process interactions in order to assess the business implications of the application of technology to the current business environment.
• Serves as the primary contact for assigned business customers to provide the highest level of IT service and support to ensure the customers and the Companys goals of efficiency and effectiveness are attained.
• Assists internal customers in efficiently utilizing existing technical resources and solves systems problems to ensure the customers needs are met; monitors and introduces new technologies which effectively and efficiently support business functions.
• As appropriate makes approved changes to applications to fulfil requirements in accordance with global development standards; depending on the technical knowledge may be involved in coding and/or configuring testing and implementing applications (and changes to existing applications) and evaluating their performance.
• Assists in training customers on new or modified applications; may draft instruction manuals and other documents used for customer training.
• Remains abreast of new developments in business processes and applications technology used by Minor.
• Performs other task as assigned by senior management.
• Measure IT support service performance using appropriate systems tools and techniques
• Perform Problem manager role for all relate Store operation.
• Perform Project management role for all relate store project.
• Perform risk management to minimize support risks

User Interface:

• Interfaces with key business users as well as IT Business partner team in all companies (brands) under The Minor Food Group.

IT Vendor Coordination:

• Coordinate with outside IT vendors such as NCR IBM Simat etc.

Qualifications :

Qualifications:

• Use to be head of IT call center IT service desk or IT support.
• Knowledge on POS System: Aloha/Aloha Mobile MenuLink and other related POS systems as a plus
• Strong organizational skills good human relation skills to effectively interact with personnel throughout the Information Technology and customer department
• Possess customer service orientated mindset.
• Ability to use IT ticketing tool.
• Ability to work in agile teams by defining and planning work on a team backlog and determining ways for the team to be successful in meeting its outcomes
• Competency in ITIL processes: Incident Problem Knowledge and Change Management
• Good oral and written communication skills especially in English

Education:

• Bachelor Degree in Computer Science or IT related fields.

Experience:

• At least 2 years of experience in business systems analysis and project management in retail management supply chain and distribution.

Remote Work :

No

Employment Type :

Fulltime