Reservation Agent
Reservation Agent
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Job Description
As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management including allotments groups blocks and rate codes in all applicable systems.
Qualifications :
- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local markets local competitors and events of the destination.
- Excellent written and verbal communication skills (EnglishThai bilingual).
- Customer service experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
