IT TechnicianIT Service Desk Agent
IT TechnicianIT Service Desk Agent
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Job Description
Diakrit are global leaders in premium photography visualizations and digital content solutions for the real estate industry. Established in Sweden in 2001 Diakrit currently operates in Australia New Zealand USA Sweden Norway Denmark and Thailand making us the largest real estate content provider globally.
We are proud to partner with over 8000 real estate clients worldwide to help buyers find their dream home in an easier more engaging and informative way. Our solutions deliver a better experience and stronger ROI for buyers sellers and agents throughout their campaigns. 2022 Most Innovative Established Supplier PropTech Awards
We are now looking to strengthen our IT Team and are looking for an IT Technician to join the team.
The work tasks will focus mainly on providing first and second line IT support utilizing your understanding of all things related to IT to support our users who are working from all over the world. You will report to our IT Service Manager and will be part of an IT team of about 5 employees as well as part of the entire IT & R&D department of about 15.
The IT Service Desk Team is mostly located in Thailand.
The role is mainly a remote (work from home) position but there could be the occasional need to come to our general office or one of our IT Service Desk locations. Because of this it is an advantage if you live in Thailand However it is not a requirement.
Could this be you
To fit into this role you need to have a genuine interest in IT as well as prior experience in working with IT support. You enjoy working both individually and as a team in an international environment and you find challenges in solving the most tricky tickets. You are used to working in an organized manner meeting deadlines and managing your time efficiently. You have a sharp logical mind great problem solving skills and you see possibilities and solutions where others see problems. You are used to taking your own initiatives and you work to improve things all the time.
We believe you:
Are excited for the opportunity to work remotely
Naturally take ownership of tasks a selfstarter.
Are a generalist that likes everything with IT and eager to learn more
Are a person with native English speaking level
Are process oriented
We believe you have:
4 years of experience working within the IT field
Expert knowledge in regards to Windows OS
Good knowledge of device management using MDM tools like Intune Jamf.
Good knowledge of computer hardware
Good knowledge in Linux
Good knowledge about ITIL process and best practices
Good knowledge of network
Basic knowledge of Docker
Experience working in an ITIL environment with an ITIL based ticket systems
Experience in supporting web based inhouse developed applications
Experience in using troubleshooting methodology
Experience in working in an international company
Experience of working in an IT support (phone tickets/emails chat)
It is not required but would be great if you also have:
A university degree within a relevant area
Knowledge of Git or SQL
Knowledge of AWS services
About Diakrit
Real estate digital marketing content that empowers and engages real estate agents and property buyers. We provide innovative solutions that empower real estate agents homeowners and buyers alike. We create cloudbased visualisation tools that deliver new experiences answer questions and inspire potential helping home buyers to digitally move in.
Established in Sweden in 2001 Diakrit is currently present in Australia New Zealand USA Sweden Norway Denmark and Thailand. With over 800 personnel globally we are proud to partner with over 8000 real estate clients worldwide to help buyers find their dream home in an easier more engaging and informative way.
Application:
Please apply online via career.diakrit.com by submitting your CV & cover letter or simply apply with your LinkedIn profile!
We are recruiting on an ongoing basis so dont wait to submit your application!
Employment Type
Full Time
