Guest Relations Manager
Guest Relations Manager
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Job Description
We are seeking an experienced and enthusiastic Guest Relations Manager to join our team in Krong Siem Reap Cambodia. As a key member of our front office team you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service quality in our luxury resort.
- Oversee daily operations related to guest satisfaction and service delivery
- Collaborate closely with the Assistant Front Office Manager to uphold product and service quality standards
- Manage and resolve guest inquiries requests and complaints promptly and professionally
- Develop and implement strategies to enhance guest experiences and increase customer loyalty
- Train mentor and supervise guest relations staff to ensure consistent service excellence
- Monitor and analyze guest feedback implementing improvements as necessary
- Coordinate with other departments to ensure seamless guest experiences across all touchpoints
- Manage VIP guest arrivals stays and departures ensuring personalized attention and care
- Conduct regular inspections of public areas and guest rooms to maintain high standards of cleanliness and presentation
- Stay informed about local attractions events and services to provide knowledgeable recommendations to guests
- Ensure compliance with all safety and security procedures
Qualifications :
College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills both written and spoken
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
