Immigration Consultant

Roles and responsibilities

• Develop the Immigration practice in the respective office.
• Coach, train and motivate the team members to consistently provide excellent service.
• Build and maintain relationships with key stakeholder by providing consistently high levels of customer service.
• Manage the transfers between the 2 legal entities by ensuring all processes are in order and carried out seamlessly.
• Manage the transition of employees and undertake all coordination with the employees and Agents relating to Arabic and E-typing of applications for new as well as Iqama renewals, government forms, MOFA attestation & translation of degree / marriage / birth certificates etc.
• Provide administrative support with the preparation of medical documentation, collation of paperwork to be submitted to the PRO for Iqama issuance.
• Build relationships both within the firm and externally with government authorities in Riyadh, identifying opportunities and managing expectations
• Adherence to Quality and Risk Management processes.
• Manage the issuance new / renewal of all Iqama types for employees across all service lines in the office
• Supervise and coordinate with the PRO for all Iqama applications with issues, to have them resolved through the Immigration and labour offices.
• Handle all the communications with (Pre-boarding & Recruitment) teams
• Monitor the status of applications and ensure team adherence to updating the Immigration tool (TMT) as well as generate monthly reports (where applicable)
• Monitor and track all incoming & outgoing original documentation i.e. marriage / birth / educational / original passports etc. via the Internal document tracking system “Doc-Track”.
• Keep up to date with the latest changes in the world of Immigration and Labour and ensure prompt updates are provided to the management as well as the team.
• Carry out regular risk assessments for new projects assigned and highlight any risks to the management prior to deployment.
• Create and develop process documents for all internal processes within the office
• Manage and support any queries received from senior management, employees and guide them in accordance with the best practices.
• Support with the inspections of government officials during their visit to the offices across all entities.
• Escalate any high-risk situations and ensure that the Immigration Lead has adequate information to make the right decisions.

Desired candidate profile

• Confidentiality and Integrity, as this role requires dealing with employees’ personal documentation
• Upholding EY’s values, brand and reputation as well as understand and follow workplace policies and procedures
• Excellent communication skills
• Excellent knowledge of Labour and Immigration requirements.
• Enthusiastic and energetic; able to embrace new ways of working.
• Should be a Team player with an ability to build strong client relationships
• Project management skills to plan and prioritise work and meet deadlines
• Outgoing with good relationship skills and the ability to deliver quality output
• Attention to detail with a commitment to high quality and accuracy
• Self-starter; willing to be accountable for your decisions and output
• Handling all documents and transaction for immigration and Ministry of Labour (Where applicable)
• Ability to work under pressure
• Ability to provide document control solutions and handling all documents and transactions for immigration and Labour.

Job Requirements:

Education:

• High School Certificate or bachelor's degree in Human Resource Management or related field.

Experience:

• 5 - 6 years’ experience as a government relation representative.
• Excellent knowledge of Labour and Immigration requirements.
• Fluency in written and spoken Arabic as well as excellent English language skills (written and verbal)
• Advanced user of Microsoft Outlook, Word and Excel with strong attention to detail
• Nationals of the respective countries with government mandated documents