Customer Support Representative
Customer Support Representative
Posted on :
18-12-2024
Employer Active
1 Vacancy
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Job Description
(this is an onsite opportunity based in downtown Toronto)
Our client is a pioneering FinTech firm specializing in cuttingedge banking solutions. They are on a mission to help businesses and ambitious entrepreneurs grow globally! With a focus on various financial products and services they are transforming business financial management globally. They work with over 1000 businesses and have been featured in The Globe and Mail BetaKit and BBN Bloomberg. They are one of Torontos fastest growing startups and are looking for Sales Development Representatives to join their sales team!
- Engage with customers via email phone and chat delivering timely and accurate assistance to resolve their inquiries
- Guide customers through onboarding answering questions and ensuring a seamless transition to the platform
- Address technical issues product inquiries and accountrelated concerns efficiently
- Help customers maximize their experience by providing insights into product features functionality and best practices
- Log customer interactions and resolutions in the CRM
- Contribute to help center articles and internal documentation to improve efficiency and the customer experience
- Monitor customer feedback to identify common challenges and suggest opportunities for product and process improvements
Requirements
- Were looking for someone excited to work onsite with them five days/week fostering inperson collaboration and team synergy
- 1 year in a similar customer support function (preferably in FinTech SaaS or financial services)
- Previous experience in customerfacing roles ideally in FinTech or financial services
- Excellent communication and interpersonal skills with a passion for delivering exceptional customer experiences
- Interest in financial services and products with a willingness to learn technical terms and industry intricacies
- Thrive in a fastpaced environment managing multiple tasks while maintaining a high level of accuracy
- Open to working occasional evenings and weekends to meet customer needs
- Excited about FinTech innovation and making a meaningful impact in a growing company
Benefits
- A chance to be part of a trailblazing team in a highgrowth FinTech startup
- Strong support from the team to achieve your targets
- Equity everyone is an owner
- 3 weeks vacation
- A vibrant collaborative startup culture that fosters innovation and growth
- Joining a rapidly scaling growing company with a profitable business model and significant market expansion
- Playing a crucial role in helping businesses save money and streamline their financial operations
SaaS Finance FinTech Customer Service
Employment Type
Full Time
Key Skills
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