Operations Manager e-commerce -
Operations Manager e-commerce -
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Job Description
Our client is a trailblazer in ecommerce having founded Frances largest ecommerce incubator six years ago now supporting over 2500 companies including highpotential DTC brands. Among their ventures is a fastgrowing subscription brand for pet owners with plans to expand across Europe and into Asia within two years. They are committed to building a technically advanced sustainable ecommerce model that positions their brand as a leader in European ecommerce.
Were seeking an experienced Operations Manager to work closely with the COO translating strategy into action managing highpriority projects and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fastpaced highgrowth environment.
Job Responsibilities
1. Lead Project Execution and Process Management
- EndtoEnd Project Management: Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO. Coordinate efforts across departments to keep everyone aligned.
- System Setup and Improvement: Create efficient scalable processes using tools like Notion Google Sheets and project management software. Focus on clear timelines accountability and results.
- Process Improvements: Regularly refine our methods to ensure projects stay on schedule within budget and achieve the COOs vision.
2. Oversee Operations and Track Performance
- Maintain KPI Standards: Set up regular checks (daily weekly monthly) to ensure our processes and KPIs meet company standards.
- Core Metrics Management: Take ownership of key operational metrics like order accuracy customer retention inventory and customer support efficiency.
- Documentation and Adaptation: Keep detailed records of workflows and make changes as needed to ensure smooth operations.
3. Drive Improvements and Work Autonomously
- Ownership of Projects: Take full responsibility for your projects balancing independence with clear accountability to company standards.
- Identify and Act on Improvements: Set up feedback systems optimize processes and keep productivity high.
- Risk Management: Proactively tackle minor issues to prevent bigger ones keeping operations flexible and adaptive in a highgrowth environment.
4. Foster Collaboration and Accountability
- Implement Clear Responsibility Matrix: Establish a system for tracking roles and responsibilities for team members and partners.
- Mentor and Support Teams: Guide internal teams and support freelancers ensuring clear and productive communication.
- Be a Cultural Ambassador: Reflect Emporias values in all interactions and help spread our culture across the team.
Requirements
- 5 years in operations management project management roles in ecommerce or consultancy.
- Experience with Notion Google Sheets and other project management tools (e.g. Asana Monday.com).
- Proven success managing multiregional projects and ensuring alignment with strategic goals.
- Familiarity with platforms like Shopify Gorgias and Google Workspace or willingness to learn quickly.
What We Offer
- Remote Work Flexibility: Work from anywhere with a global team.
- Growth Opportunities: Play a significant role in a highimpact fastgrowth company.
- Dynamic Environment: Join a company focused on operational excellence and continuous improvement.
Employment Type
Full Time
