Customer Success US Lead Senior - Remote
Customer Success US Lead Senior - Remote
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USD USD 90000 - 130000
1 Vacancy
Job Description
ORCA is a Swiss SaaS company with an established and fastgrowing business in the US. Our intelligent software streamlines tax compliance and legal workflows for complex ownership structures. By leveraging ORCA organizations can experience up to 85% efficiency gains across structure charts entity management regulatory reporting and other missioncritical tasks. Our international team works seamlessly across borders to deliver an exceptional product and unique client experience. Simplify complex ownership management and unlock new opportunities with ORCA.
Tasks
You will drive customer satisfaction and retention as a Customer Success US Lead.
You will be responsible for:
- Building strong relationships with key decisionmakers and power users such as CFOs VP of Finance/Compliance and General Counsel.
- Manage a portfolio of highvalue clients (such as BMW Billingsley or Trove) guiding them from onboarding to longterm success while identifying growth opportunities to increase account value
- Provide exceptional support and transform challenges into successes
- Negotiate account renewals to maximize contract value and strengthen customer trust
- Develop innovative customer success strategies and foster a network of satisfied ORCA advocates
- Create innovative solutions to retain atrisk clients and seize crosssell and upsell opportunities
- Empower users through a blend of automated and personalized training
- Collaborate with product management to prioritize client requests
- Implement AI to improve response times globally and design automated workflows and playbooks
- As the team and client base grow develop plans to build and lead a highperforming USbased customer success team to scale operations and meet increasing market demands.
- Conduct client experience surveys
Requirements
Were seeking a customer success professional with:
- A resultsoriented approach backed by a history of successful client partnerships
- Strategic thinking and entrepreneurial instincts
- Enthusiasm for technology and adaptability to new software systems
- Exceptional communication skills capable of engaging educating and influencing at all levels
- A keen eye for improvement and a proactive approach to innovation
- Comprehensive knowledge of customer success metrics and best practices
- Minimum 5 years of proven experience in customer service in SaaS
- Fluency in English (additional languages are advantageous)
- Proven leadership capabilities & a handson player/coach attitude
- Based in the US (East Coast/Central) to align with core business hours
Benefits
- The compensation range for employees based in the US is base salary $90000 $130000 USD in line with experience uncapped commission on expansion. This salary range is inclusive of several career levels at ORCA and will be narrowed during the interview process based on a number of factors including the candidates experience qualifications business need and US location.
- 25 working days of paid vacation per year
- Be at the forefront of financial innovation working with cuttingedge technology
- Collaborate with industry leaders and innovative organizations globally
- Join a dynamic fastpaced environment where your contributions can make a significant impact
- The flexibility of remote work combined with the resources for professional excellence
- Competitive compensation including a base salary and not capped performancebased incentives
- Integration into a cohesive ambitious team with a strong sense of camaraderie
Does the idea of being part of ORCA excite you Get in contact via
Employment Type
Full Time
