Coffee Operations Specialist

Roles and responsibilities

We are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.

A Day in the Life of a Coffee Specialist:

• Achieve personal and common sales and service level targets;
• Welcome the Boutique clientele and identify their needs;
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented); Work in shifts and fulfill ones role and expectations. Support special events;
• Contribute to the management of inventories, stocks and cash;
• Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
• Advise both prospects and Club members on Nespresso products and Services;
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories);
• Actively manage the database on a daily basis and permanently update customer records; Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;

Desired candidate profile

1 year of prior hotel, catering, sales or retail experience is required
Excellent presentation, communication &interpersonal skills; exceptional customer service skills
Hands on and pragmatic
Punctuality and discipline
Strong team player
Proactive and responsive to anticipate and fulfill customer needs
This position is not eligible for Visa Sponsorship.
Coffee Preparation and Brewing Expertise:
Roles:

Expertly prepare and serve high-quality coffee beverages.
Use various brewing methods to create the best possible cup of coffee.
Responsibilities:

Brew coffee using different techniques (e.g., espresso, pour-over, French press, drip) and equipment (e.g., espresso machines, grinders, brew stations).
Adjust brewing parameters (e.g., grind size, water temperature, brew time) to ensure optimal flavor extraction.
Ensure that coffee beverages are prepared according to customer preferences (e.g., strength, temperature, milk frothing).
Maintain high standards for consistency in coffee preparation.
Experiment with different brewing methods to create unique coffee experiences and new offerings.
2. Coffee Bean Selection and Knowledge:
Roles:

Curate and select coffee beans, focusing on quality and flavor profiles.
Develop expertise in coffee bean origins, roasting profiles, and how these factors affect flavor.
Responsibilities:

Work with suppliers or roasters to select the best quality beans for the establishment.
Understand the differences between coffee bean origins (e.g., Ethiopia, Colombia, Brazil) and how they impact flavor profiles.
Stay up-to-date on current trends in coffee production, sourcing, and sustainability.
Educate staff and customers on the nuances of different coffee beans, such as flavor notes, acidity, body, and aftertaste.
Offer recommendations for bean selection based on customer preferences or seasonal trends.